Well, I am pretty ticked off. Tonight, I was at Target buying groceries and I purchased a Blu-ray title: Star Trek: The Next Generation: The Best of Both Worlds. This title came with an UltraViolet code; so, after unpacking the groceries, I went to my computer, logged into www.ParamountMoves.com/blah/blah
and entered the code.
Well, I had to create an account on the site, because I've learned hard lessons in the past: if you just go to Vudu.com or UltraViolet (uvva.com) and enter the code, the titles doesn't always appear. Then, it's a customer service call. I've had to endure this with Vudu and Sony. But, I digress...
So, I followed the instructions on the insert, verbatim.
And, guess what? My new purchase failed to appear in Vudu. Let's be frank - no one is going to ParamountMovies.com and watching anything. I paid extra for the UltraViolet version of the title, because I expected it to be accessible via Vudu and, hence, my Roku and Blu-ray players.
Here's the subsequent exchange between me a customer service representative from VUDU:
Hello, I just applied a code on ParamountMovies.com for Star Trek: The Next Generation: The Best of Both Worlds. It correctly displays in my Ultraviolet account (uvvu.com), but doesn't appear in my Vudu account.
These accounts are linked and all of the rest of my titles display correctly.
This is the first time I had to create a new account on ParamountMovies.com to enter the code.
Can you find my missing TV episode?
Hello Kenneth, and thank you for contacting VUDU customer care!
I see your trying to find your tv show Star Trek: The Next Generation: The Best of Both Worlds. I took a look at our web site and found that Star Trek: The Next Generation: The Best of Both Worlds is not on our web site that is why your not seeing it in your account.
You would have to login into Paramountmovies.com to be able to watch that episode.
If you have any further questions please feel free to give us a call with the number provided below. Thank you and have a great day!
So, to make sure I understood what was happening, I asked a clarification question:
OK, so that I understand. UltraViolet on the package for a Blu-ray doesn't always mean that it will be available in Vudu?
And VUDU's response:
Thank you for contacting VUDU Customer Care.
This is correct. Ultra Violet links several companies together but not all movies can link to and from all those accounts.
Well, my sympathies for the entertainment industry just vanished. I guess I am naïve and ill-informed, but I feel ripped off. I am trying to do the right thing, but the studios are making all of this too hard.