Originally Posted by Luckydragon5
I have a brand new 50" PB6650 that refuses to connect to my home connection.
At first I tried disabling the security on my router and it connected right away, Netflix loaded up perfectly. Later that night it wasn't working though, it'll say that it's connected but none of the apps will work. I've tried the Netflix diagnostic thing and it'll connect to some of the Netflix servers and say my connection is working, never connects to all of the Netflix servers. Have also tried deactivating the apps to no avail. Don't have any ethernet cables long enough to try a wired connection.
Router is built into my Arris modem, every other wireless device works well, tv is fairly near it. Have also tried connecting the TV with every other device turned off in case it's an IP issue. I know you can manually assign IPs but I've never done it before and haven't tried it. Does anyone have suggestions on how I can continue to troubleshoot this?
You shouldn't have to manually assign ip addresses or dns in your new TV.
Try this... go into the Arris interface to wireless settings and change the Wireless Network Name (SSID), change the Security Mode to WPA-PSK (not WPA2), and change the Encryption Algorithm to TKIP (not AES). You can use this opportunity to change your Pre-Shared Key (wireless password) or retype the one you have been using - the password can stay the same.
I recommend changing the network name so that all of your existing wireless devices including your TV can sign onto a "new" network. Leaving the previous name and changing security settings will cause existing devices like Windows computers, ROKU, other TV's to no longer connect properly to the "old" network with changed security settings.
WPA only with TKIP is more universally compatible with smart media devices.
Other trouble-shooting steps would be to move the router closer to the TV, reposition the router so that it is standing up rather than laying flat or install a range extender in your home like a Netgear N300. With range extenders, stay away from the ones that use the AC wiring as a signal conduit - they can be hit and miss. If you want to try a range extender you want one with antennae.
These steps failing and you are sure you have good signal strength, call the warranty number and tell them about the issue and also the troubleshooting steps you've taken on your end. They will probably send someone to replace the mainboard and/or wifi module. And do remember the WPA-TKIP thing.