Sony FMP-X10 owners thread - Page 19 - AVS Forum
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post #541 of 1570 Old 08-06-2014, 07:49 PM
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Originally Posted by waterleak View Post
I have the x10 lan connected to comcast extreme 105 service. Speed test was 118mbps download. Just spent 20 minutes with the sony guys discussing my 2-14 mbps download speed downloading Moneyball from the 4k unlimited service. He said that this low download speed is entirely from my isp. The sony servers don't limit or throttle speed. Also a speed test has nothing to do with "actual provisioned speed"! Link http://www.dslreports.com/faq/15643 According to this, my max download speed of 14 mbps in the settings of "my 4k videos" is correct as the comcast 105 service actual provisioned download max is 14.5 mbps. It is also getting throttled by comcast constantly I think which is why it fluctuates from 2-14mbps. I had no idea about this actual download speed with comcast. what horses***! I think everyone should check with their providers to find out the actual provisioned speed they have if download speed is in question.
Comcast is stating the speed as Kbps it needs to be converted if you want MB/s

So 116000 Kbps = 14,50 MB/s
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post #542 of 1570 Old 08-06-2014, 07:59 PM
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It's a marketing trick to make it look faster to someone who isn't knowledgeable because it contains more digits.

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post #543 of 1570 Old 08-06-2014, 08:00 PM
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Quote:
Originally Posted by rolldog View Post
Well, I'm currently getting 9Mbps downloading a movie I plan to watch this weekend, I'm just wondering if there might be another way to download a movie from the Sony Entertainment Netwotk, which may offer a faster connection, then put the movie on an external drive to watch. I'm not even sure what video format they're in. As soon as I get my replacement MB in and my desktop PC is up and running, I'm going to burn some of my DVDS into a 4k format. I've been on the phone with Sony for the last 4 hours, spoke with 5 different departments, finally got in touch with some guy who said he knew who could help with the problem I'm having with my 4k media player, and then I get disconnected. If anyone has a phone number to some department at Sony who can help solve a problem I have? For some reason, I'm not able to watch any video I download from the Sony Entertainment Network. The media player keeps telling me that there's a problem with the network and to try again later, but these videos that I've downloaded from SEN are stored on the internal hard drive. No one at Sony can figure this out nor help me fix it. Out of curiosity, if any of you login to your Sony Entertainment Network account online, http://www.sonyentertainmentnetwork.com/home/, are you able to see the FMP-X10 listed under your devices?

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The player and the Sony display are tightly integrated. Just out of curiosity, when you get the network error, have you tried going in on the TV and testing the TV's internet connection? I know it may sound a bit far-fetched, but try it next time to make sure the TV's network connection is working properly.
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post #544 of 1570 Old 08-06-2014, 08:01 PM
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Originally Posted by Soycrema View Post
Well, I wasn't going to spend $700 or even $500 on this player, but since Best Buy decided to give me one for FREE today....heck, I'll take it!!
I bought my 65x850A back in May for a great price, at that time BB was giving away the FX1 for free with the TV, but when I went to pay it turned out that they had ran out of the FX1.
The sales guy told me he would order one for me and call me when it arrived at the store. 2 weeks later he called me to tell me it was impossible to get one as they were discontinued but he said he spoke to his manager and they agreed they would give me the new player when it arrived instead. I didn't believe it at first but today I got the call, went to the store and walked away a very happy customer Now to try some 4K Netflix and free clip, maybe buy a couple of movies...
If you want to watch a movie this weekend, I suggest you start downloading it now.

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post #545 of 1570 Old 08-06-2014, 08:03 PM
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Originally Posted by rolldog View Post
When I first got my box, I hooked it up and tried downloading one of their "free" 6 minute clips and it to me there wasn't enough space. I went into the settings and it showed the entire hard drive filled up. It was late at night so I decided to wait until the next day to deal with it, but when I woke up, whatever was on the hard drive was gone. Also, I just bought my laptop into the bedroom to check the download speed coming through my powerline adapter, and I was getting 1.5Mbps. I hooked my laptop up to my Western Digital Wireless AC Repeater, and I got 75Mbps. So I changed the connection over to the Repeater. I took the powerline adapter into another room, on the other side of the house where I have an access point setup, plugged it in, tested it again, but this time I got 80Mbps. I guess the electrical wiring is messed up somewhere in the bedroom where the powerline adapter isn't functioning properly. Kinda scary. Hopefully some electrical wired aren't crossed somewhere or exposed so the house doesn't catch on fire some night. Ideally, I should have some CAT6 cable hardwired into the bedroom straight from my router because this repeater only gives half the speed of my bandwidth. All repeaters work that way. I have a total of 45 devices connected to my network at any time, 7 in the bedroom. Granted, they're not always on at the same time, but I have everything setup using QOS in my router and have my primary router, 2 hubs, a powerline adapter, a wireless AC repeater, and a wireless AC extender for a total of 12 places to connect to 4 different netwotks. That's what happens when you work from home. You also find yourself playing with the FMP-X10 when I should be working.

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Thought you might find this of interest

75 Mbps

= 562,50 MB/min
= 9,38 MB/s
= 75,00 Mbps
= 8,94 MiB/s
= 33,75 GB/h

I do no want to appear as a know it all but in your description of your network you state you have 2 hubs.
You would get better results using a network switch.
http://www.blackbox.com/resources/bl...px?id=bbe_4170

Stew
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post #546 of 1570 Old 08-06-2014, 08:24 PM
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Quote:
Originally Posted by rolldog View Post
Well, I'm currently getting 9Mbps downloading a movie I plan to watch this weekend, I'm just wondering if there might be another way to download a movie from the Sony Entertainment Netwotk, which may offer a faster connection, then put the movie on an external drive to watch. I'm not even sure what video format they're in. As soon as I get my replacement MB in and my desktop PC is up and running, I'm going to burn some of my DVDS into a 4k format. I've been on the phone with Sony for the last 4 hours, spoke with 5 different departments, finally got in touch with some guy who said he knew who could help with the problem I'm having with my 4k media player, and then I get disconnected. If anyone has a phone number to some department at Sony who can help solve a problem I have? For some reason, I'm not able to watch any video I download from the Sony Entertainment Network. The media player keeps telling me that there's a problem with the network and to try again later, but these videos that I've downloaded from SEN are stored on the internal hard drive. No one at Sony can figure this out nor help me fix it. Out of curiosity, if any of you login to your Sony Entertainment Network account online, http://www.sonyentertainmentnetwork.com/home/, are you able to see the FMP-X10 listed under your devices?

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Try logging off the Sony Entertainment network and reset the FMP-10X.
The reset switch is under the front cover.
That should establish a new network ID with Sony
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post #547 of 1570 Old 08-06-2014, 08:37 PM
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Originally Posted by LeeSoFl View Post
Okay, so another number worked better, and just occurred, so guaranteed outcome cannot be confirmed until deal is done.

I called 855 476 6945, which was one of the original 4K support numbers. I told them I had the X1 and moved the 10 films onto an external drive. That drive (as you know) is not recognized by the X10. I was honest about the 10 films being the free-bees that came with the X1.

They reviewed the 10 titles to see they were all still available for download, and they are sending me 10 (I guess) codes to redownload the films onto the X10.

I would bypass any SEN support and go right to the number I wrote.
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Originally Posted by dreaux View Post
Just tried the number you gave. At first I got a guy who said it is not possible to re-download the movies you had on the X1. I told him my problems in not being able to download and buy a movie because of the error prompt. Finally he put me on hold and must have talked to someone else but came back and said they are going to email me some vouchers that will enable me to download the films I had before. I am guessing I would put those codes in my 'redeem code' menu. I am hoping that would open a feature and would allow the download.

Unfortunately they said this to me 2 weeks ago and I never got the email, however this guy seemed to know a bit more on my problem. So I will wait and see.
I think if we keep hounding them they will see that this a problem and give us a solution.
A new Sony trick

I have called Sony at the 855-476-6945 number and talked with the reps several times about the 10 free movies and the 2 movies I purchased. They said they were investigating a solution and elevating it to someone higher up the chain.
They gave me a Service Ref # and said be patient
Over the last 2 days I noticed my purchased movies appeared in the FMP-10X and today two of the free movies now said Play instead of Buy.
Tonight I received an email with $100 worth of purchase codes for the free movies.
One problem.
When I enter the codes the system states "The Prepaid Card code you entered is incorrect
or is no longer valid"
Another Sony "mistake" ?
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post #548 of 1570 Old 08-06-2014, 08:37 PM
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Check out my Ookla Speedtest result. What's your speed? http://www.speedtest.net/my-result/a/918836442

This is the speed I'm getting off my tablet on the other side of the house while downloading a movie in the background.


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post #549 of 1570 Old 08-06-2014, 08:53 PM
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Internally, I'm getting 1.3Gbps transfer speed between multiple devices. I hardly ever have everything hooked up and running at the same time. My office has its own small network, which is hardwired into my router 100' away. My Access Points, Repeaters, and Extenders only allow someone to get a signal on the other side of my 1 story 5000 square foot house. But times like now, everything connected to the internet is in one room. I do work from home and all my bandwidth is centralized to where I am at the time. I have setup my router's Quality of Service to apply more bandwidth to certain devices which are listed by MAC address. My speed is fine, it's just not being able to play videos off SEN. I reset my FMP-X10, logged in again, same issue. The people at Sony were stumped. They're supposed to call me back by the end of the week. I can still stream 4k through Netflix, but I just wish SEN worked differently. It has to download the movie before playing it.

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post #550 of 1570 Old 08-06-2014, 11:13 PM
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Just streamed a 4k episode of Breaking Bad on the X10. I reset the traffic meter on my router just prior to watching. After the 48 minute show, I checked the traffic volume on my router. It had downloaded 6532 Mbytes (~6.5GB). For a 48 minute episode this would be approximately 18.1 Mb/s. Sounds about right??
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post #551 of 1570 Old 08-06-2014, 11:21 PM
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I think I had an software update..
Mine says PKG2.024AAQ..
I wonder what the update did?
Anyone know?

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post #552 of 1570 Old 08-07-2014, 03:51 AM
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Quote:
Originally Posted by rolldog View Post
Well, I'm currently getting 9Mbps downloading a movie I plan to watch this weekend...If anyone has a phone number to some department at Sony who can help solve a problem I have? For some reason, I'm not able to watch any video I download from the Sony Entertainment Network. The media player keeps telling me that there's a problem with the network and to try again later, but these videos that I've downloaded from SEN are stored on the internal hard drive. No one at Sony can figure this out nor help me fix it. Out of curiosity, if any of you login to your Sony Entertainment Network account online, http://www.sonyentertainmentnetwork.com/home/, are you able to see the FMP-X10 listed under your devices?
1) last night I d/l the Ghostbusters 2 preview and it hovered around 9.6, max at 10Mbps.
2) Phone number for tech support would probably work better than SEN, but here are the ones I have : 4K Support 855-476-6945 --- SEN 877 380 5893
3) The X1 device never showed on my SEN online account, and neither does the X10 device. Films and shorts I've purchased are listed online in my account.

Last edited by LeeSoFl; 08-07-2014 at 04:17 AM.
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post #553 of 1570 Old 08-07-2014, 04:46 AM
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Originally Posted by AustinJerry View Post
For anyone interested in digging a bit deeper into understanding download speeds and measuring whether we are being subjected to throttling by our ISP's, I propose that we pick a common network site and file to download.
How do you determine who is responsible for data flow bottlenecks? Example, the following is my trace of Netflix. As you can see there are several links to get there. Some claim Level 3 does not have the transit capacity they should have and is the reason many have problems with Netflix. If you know where the Sony downloads originate then you could run a trace to see the links.

Code:
C:\>tracert netflix.com

Tracing route to netflix.com [69.53.236.17]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     7 ms     6 ms     7 ms  10.37.0.1
  3     7 ms     7 ms     7 ms  24.246.128.41
  4     6 ms     6 ms     5 ms  192.168.0.66
  5    15 ms    12 ms    23 ms  64.53.15.117
  6    69 ms    14 ms    14 ms  4.34.16.69
  7    17 ms    16 ms    16 ms  ae-10-1.ebr1.Atlanta2.Level3.net [4.69.200.210]
  8     *       15 ms    15 ms  ae-24-24.ebr3.Atlanta2.Level3.net [4.69.202.241]
  9     *        *       15 ms  ae-1-3015.ear1.Atlanta2.Level3.net [4.69.150.170]
 10    16 ms    15 ms    14 ms  67.111.23.65.ptr.us.xo.net [67.111.23.65]
 11    76 ms    76 ms    79 ms  vb2001.rar3.nyc-ny.us.xo.net [207.88.13.10]
 12    77 ms    80 ms    75 ms  te-3-0-0.rar3.dallas-tx.us.xo.net [207.88.12.2]
 13    78 ms    75 ms    76 ms  vb12.rar3.la-ca.us.xo.net [207.88.12.46]
 14    75 ms    76 ms    74 ms  207.88.13.77.ptr.us.xo.net [207.88.13.77]
 15    76 ms    77 ms    75 ms  216.156.85.46.ptr.us.xo.net [216.156.85.46]
 16    76 ms    76 ms    77 ms  xe-2-2-0-954.jnrt-edge01.prod1.netflix.com [69.53.225.26]
 17    78 ms    79 ms    75 ms  te1-8.csrt-agg01.prod1.netflix.com [69.53.225.6]
 18    76 ms    75 ms    75 ms  www.trynetflix.com [69.53.236.17]
Trace complete.
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post #554 of 1570 Old 08-07-2014, 06:42 AM
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Quote:
Originally Posted by teeitup View Post
When I first connected the X10 (before logging into Video Unlimited) it was on a screen that showed me the uplink speed. It was hovering around 9 Mbps. Can't seem to get back to that screen. Does anyone else know where it is?

Download a video, go to My 4K Videos and in the upper right there are 'Settings', open that and you will see your download speed.
I have mine set to 'Automatic' and 'No Limit'. Even though I have it set to "Automatic' I haven't seen it download anything I don't want.
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post #555 of 1570 Old 08-07-2014, 07:43 AM
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Planning to download Amazing Spider-Man 2 from 4k download on my X1. Has anybody done that on X10 & if so how is the picture & sound quality?

Vinod
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post #556 of 1570 Old 08-07-2014, 08:37 AM
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Quote:
Originally Posted by Wendell R. Breland View Post
How do you determine who is responsible for data flow bottlenecks? Example, the following is my trace of Netflix. As you can see there are several links to get there. Some claim Level 3 does not have the transit capacity they should have and is the reason many have problems with Netflix. If you know where the Sony downloads originate then you could run a trace to see the links.
My intent was to isolate whether the throttling I coming from the ISP or SEN. It those of us who measure the throughput are consistently seeing 17-18 Mbs download speed, independent of what ISP speeds are, I would be inclined to think SEN is the culprit. If different people are getting widely varying download speeds, the culprit is less likely to be SEN.

Unless we have evidence that SEN is at fault, calling Sony support and complaining is futile.
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post #557 of 1570 Old 08-07-2014, 08:39 AM
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How long does one have to return the X10 to Sony?

Or better stated, what's Sony's return policy on electronic items purchased online?

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post #558 of 1570 Old 08-07-2014, 09:11 AM
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Quote:
Originally Posted by AustinJerry View Post
My intent was to isolate whether the throttling I coming from the ISP or SEN. It those of us who measure the throughput are consistently seeing 17-18 Mbs download speed, independent of what ISP speeds are, I would be inclined to think SEN is the culprit. If different people are getting widely varying download speeds, the culprit is less likely to be SEN.

Unless we have evidence that SEN is at fault, calling Sony support and complaining is futile.

16.2 on my X10 which is hard wired. 53Mbps on my computer, also hard wired according to Speak Easy test site.
My guess is SEN is the culprit.
Not sure what my speed is on Netflix 4K through the X10. Is there a way to test that?
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post #559 of 1570 Old 08-07-2014, 09:17 AM
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Quote:
Originally Posted by rolldog View Post
It seems like every time I turn around, something about this box isn't working. I downloaded a couple of the short videos listed under Wild Window to show off my 4k to someone. They're definitely downloaded because when I go back to them in the Video Unlimited 4k menu from the home screen, the only option available is play. They also show up under my 4k videos. When I select one, details pops up, I click on that, and it brings me to the screen describing the video, where the play button is displayed. Well, whenever I press play, it sits there for a minute, as if it's working, and then a message, "Network is currently unavailable. Please check your network setting and try again later." First, these are already downloaded, second, I still have Spiderman 2 downloading in the background so I know it's connected to the network. Am I missing something?

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The very same thing happened to me. I hooked my player up yesterday and did the same thing, downloaded a couple of 4 minute 4k vidoes. I go to play them and get the "Network currently unavaiable" message. So I signed up for Netflix and watched House of Cards in 4K!
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post #560 of 1570 Old 08-07-2014, 09:30 AM
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Originally Posted by TweakerInWA View Post
How long does one have to return the X10 to Sony?

Or better stated, what's Sony's return policy on electronic items purchased online?

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I believe it's 30days, but we pay shipping.
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post #561 of 1570 Old 08-07-2014, 09:59 AM
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Quote:
Originally Posted by dreaux View Post
16.2 on my X10 which is hard wired. 53Mbps on my computer, also hard wired according to Speak Easy test site.
My guess is SEN is the culprit.
Not sure what my speed is on Netflix 4K through the X10. Is there a way to test that?
Yes, that seems to be a typical speed from SEN. I don't know a way to observe Netflix streaming speeds using the X10 or the Display. People that measure the throughput are likely using external tools on their routers.
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post #562 of 1570 Old 08-07-2014, 10:03 AM
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If you're getting 4K on Netflix, it has to be in the 15Mbps range, cause that's what they need to send thru to your ISP for the best picture quality.

Several companies have signed peering agreements and Netflix now pays more to your ISP to deliver full strength signals, that took place in Feb.

As a side note, on my Blu-ray 790, I'm able to hit display on apps like Crackle, and the readout shows 48Mbps or so.

This morning I did a network update on my X10 and the speed is a bit better at 11M. Called Sony and they said they're aware of slow SEN issue with 4K network. uh huh, maybe next year, they'll get to it.
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post #563 of 1570 Old 08-07-2014, 10:42 AM - Thread Starter
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Originally Posted by Wraith2 View Post
I believe it's 30days, but we pay shipping.
correct. 30 days and you have to pay your own shipping, which is around $15 based on the weight.
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post #564 of 1570 Old 08-07-2014, 11:21 AM
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Quote:
Originally Posted by LeeSoFl View Post
If you're getting 4K on Netflix, it has to be in the 15Mbps range, cause that's what they need to send thru to your ISP for the best picture quality.

Several companies have signed peering agreements and Netflix now pays more to your ISP to deliver full strength signals, that took place in Feb.

As a side note, on my Blu-ray 790, I'm able to hit display on apps like Crackle, and the readout shows 48Mbps or so.

This morning I did a network update on my X10 and the speed is a bit better at 11M. Called Sony and they said they're aware of slow SEN issue with 4K network. uh huh, maybe next year, they'll get to it.

Did you get your X1 movies? I got another call from Sony yesterday, that makes 2 calls, and asked again if I got the movies I asked for. Maybe I've been lucky but the follow up has been good.
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post #565 of 1570 Old 08-07-2014, 11:27 AM
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Originally Posted by Mattopotamus View Post
correct. 30 days and you have to pay your own shipping, which is around $15 based on the weight.
I've got about 10 days to decide. Unfortunately, I'm having to make that decision based on what I'm reading here as my TV is on it's way back to Sony.
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post #566 of 1570 Old 08-07-2014, 11:40 AM - Thread Starter
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Originally Posted by Wraith2 View Post
I've got about 10 days to decide. Unfortunately, I'm having to make that decision based on what I'm reading here as my TV is on it's way back to Sony.
out of curiosity, which set and why?
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post #567 of 1570 Old 08-07-2014, 11:41 AM
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Originally Posted by dreaux View Post
Did you get your X1 movies? I got another call from Sony yesterday, that makes 2 calls, and asked again if I got the movies I asked for. Maybe I've been lucky but the follow up has been good.
They said they'd emailed the codes, but I didn't get anything yet. They said they would resend the email within 24 hours. I guess they're still on Wells Fargo stagecoach time.
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post #568 of 1570 Old 08-07-2014, 12:08 PM
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Originally Posted by Mattopotamus View Post
correct. 30 days and you have to pay your own shipping, which is around $15 based on the weight.
Does the 30 days start from the ship date, or the date you signed for it? I'm deliberating on returning the X10, as I have a fully functional X1 I'm not using, and the Netflix is a non issue for me as I won't be keeping it past the free trial expiration. Already have Amazon Prime, no need for both with the minimal 4K I've already sifted through on Netflix. Decisions, decisions. ..

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post #569 of 1570 Old 08-07-2014, 01:09 PM - Thread Starter
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Originally Posted by TweakerInWA View Post
Does the 30 days start from the ship date, or the date you signed for it? I'm deliberating on returning the X10, as I have a fully functional X1 I'm not using, and the Netflix is a non issue for me as I won't be keeping it past the free trial expiration. Already have Amazon Prime, no need for both with the minimal 4K I've already sifted through on Netflix. Decisions, decisions. ..

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Ship date
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post #570 of 1570 Old 08-07-2014, 01:27 PM
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Bingo!

I reported in the X1 thread that my X1 had developed a problem--it would reboot after watching 2-3 minutes of a clip or a movie. Consistently. I reported to Sony, they asked me some trouble-shooting questions, and finally decided to ship a replacement unit. The replacement arrived today, and it is an X10! I feel like I have won the lottery. Now I can participate in these discussions as an actual owner.

Happy now...
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