Originally Posted by lovingdvd
Guys - In case anyone else has had issues in the past week or so with dropouts from Tidal, I wanted to give a heads up that they have a known issue on their end that is affecting multiple users. They have not been able to provide an estimated resolution time, but say it is a high priority for them. Until recently, playback over my Bluesound Node was flawless. However earlier this week, for a couple of nights, the audio was dropping out for a couple seconds every 15-30 seconds. I had the same issue the next night. Yesterday it seemed OK. I reached out to Bluesound who said they had multiple reports of this from Tidal users and after checking with Tidal they confirmed the known issue. Anyone else experience this? Hopefully it is already fixed or will be soon.
I had the same issue about two weeks ago. What worked for me was rebooting my Vault 2, my Pulse mini and my router. Before I that I reached out to Bluesound and here is what they suggested after I had already resolved the issue.
Jon Polimis (Bluesound)
Sep 18, 10:47 AM EDT
Thank you for contacting the BluOS Support Crew.
We saw from your Diagnostics Log that the Player had 15 occurrences of an outputUnderrun error.
The outputUnderrun error will only occur if the Player is trying to Play audio but the network can not send the next piece of the stream for the Player to process.
We recommend rebooting the network and if you are using a network adapter or extender to reboot that as well.
Typically we recommend powering down the Player, Powering down any adapters and rebooting the Router, after 5 minutes
reboot the Extender and after a few minutes reboot the Player.
Additionally, we have seen similar reports of this issue with Tidal from customers in the United States, the solution for those customers was to change the DNS on their Router to Googles DNS ( 18.104.22.168 with a backup if configurable of 22.214.171.124 ) once this was done their were no more issues.
Customers that contacted Tidal directly for this issue where told the same, those customers got back to us informing us what Tidal had said as it worked for them.
As such please change the DNS of your Router to 126.96.36.199 with a backup dns of 188.8.131.52. If assistance is required please contact your Router manufacture or internet service provider.
BluOS Support Crew Analyst
I’m posting there suggestion in case rebooting doesn’t work for you. While I saved there email I left there fix alone because I know so little about networking I didn’t want to mess with settings since rebooting has worked for me.