Originally Posted by mlknez
I called up the shop and they had no idea what I was talking about. I have a Rev B with a bad power supply. Should I mail just the power supply for repair? What rate are you charging? What is the turn-around time? Thanks.
I think we got an email from you today.Not all the front office staff were on board with this yet. We hope to have taken care of that today after telling the staff about this. When I posted this yesterday, we had not had time to tell everyone yet, I applogize...
Anyway, one of the techs should have addressed your questions in the email. Let me know if that was not you.
You have two options, basic and turn-key...
1. Basic: You can send the supply in for a set fee and it will be fixed, parts that we have seen as weak links in the past will be replaced and there will be a power resistor mod to address heat on the capasitors. Note: Due to the heat issues, we do replace the six smaller electroletic capasitors, I just wanted to say that since we all know those little guys get very toasty and even burn up (the power resistor mod will adddress future heat issues of said capasitors). Items like this are changed regardless, if not it would hurt both parties.
2. Turn Key: Send the whole unit in for a set fee, the above stuff will be done, as well as addessing the heat issues on the Mother Board (and fixing the mother board if bad) and then a power supply load test and testing of the whole unit (i.e. audio, video, outputs and such). The second service will be a "turn key"
service since you don't have to touch it, except for getting the unit to us.
Another nice feature of our turn-key service
is that if you just send the supply and you have a Mother Board issue as well, you will not know untill you get the supply back and the unit is still not 100%. Then you have more down time and shipping. Also, with out the turn key service, you still have not addressed the Mother Board issues.
The turn time should be 2-3 days once we get the unit and we have the parts are in stock. We are stocking up on the items needed for these units. Keep in mind, there are always exceptions, there are bound to be a small amount of HD1000's that are just too sick to fix (i.e. bad transformer, bad CPU) or fall way out of the standard rate, we will call you and discuss the options with you in the slim change this happens. We are also looking into other solutions if we find that we see an increase in the number of very sick units; which at this time, we think will be very, very small.CAVEAT: Untill we get a few more of these under our belts and have all the details worked out, please call or email for price and turn-around time. Shortly we will have the prices on our website. We don't want to lead anyone down the wrong path and therfore are waiting to post offical prices, time and warranty. However, when you call, what we tell you will be golden. Once again, this is a business, therefore we have to treat the customer right.
I hope this addressed you questions, Matt Burkhard