I mistakenly bought one of these copralites at CompUSA's "we're going out of business very slowly" sale last Sunday. I spent a frustrated evening Monday trying to get the thing to work, but no joy. I have the latest firmware, but it seems to have a bunch of issues. First, it seems to have HDMI issues with my DHD scaler. Fine, I connected to the second HDMI port of my LCD. But then it just constantly reboots; most obviously when scanning "shares" (did I mention that it is SMB only? it runs some sort of GPL code, probably a Linux kernel, but it supports SMB only). If I try anything else, it wirks for a while before rebooting - I suppose it's sneakily scanning the network "shares". Oddly enough, it finds my Samba boxes but it can't find my media server, a Promise SmartStor 2TB RAID 5 box. Wow, there's value. So I write to them demanding a refund since it fails any warranty of merchantability - and I mention that it is not returnable to the merchant. You can not post facto
dismiss warranty of merchantability because that's a breach of contract: you did not provide what you promised in return for consideration.
But here's the best part: NetGear's "support". First I get a couple of outsourced morons from Hyderabad. Then I get James G, Mr. Second Level Support, who closes the complaint. But it gets better - he gave me a fake support number to call
. Here's what passes for support out of NetGear:
This is James from NETGEAR Level 2 Support.
I have reviewed your case, it appears that you are questing a refund for an EVA8000.
I have noticed that you have not done any troubleshooting, to prove the product is defective.
What I can recommend is to you take the product to the reseller for a refund, as it is in the warranty agreement that we do not provide refunds.
If this does not work, you can call into our support line to perform troubleshooting at 1-888-638-4328. If the product is found to be defective, then we may provide an RMA for a replacement product.
Thank You for choosing NETGEAR,
Second Level Escalation
What an assbite. Oh yeah, you reviewed it OK. What a lying sack of crap. And if I call "1-888-638-4328" I get the following message:
Avoid NetGear at all costs!
"The number you have dialed is invalid. Please check your listing and try your call again."
As for me, it looks like I'll be filing in small claims for default judgement. It's a tedious process, but eventually, I can get a court order to lay claim to some part of NetGear.
Man, that's some fine customer service - you've been warned.