Originally Posted by AvatarCHRIS
In the London Store and the Welwyn Garden City both Managers told me that the Cheese Wheel would be out in Mid-July and that's what sold me. So no I do not own a Cheese Wheel yet.
I have just had the most "Computer says NO" conversation with Niveen at Sony technical support. They won't tell me about the Cheese Wheel , the HDMI 4 issue or whether I WILL have a problem connecting the two as the Cheese Wheel does not exist in the UK.
A wonderfully circular and frustrating, stone-wall of a conversation.
Still I knew all about Sony support before I bought the TV.
That is quite disturbing to hear that Sony will not give you a clear answer. But it is very much in accord with Sony support around the world regarding the issues of the FMP-X1 and the HDMI/HDCP 2.2 issues.
I am afraid that even Sony support initially are taken by surprise by the incompatibility (based on reports from both inside and outside the US here on AVS) and now they don't dear to give an honest answer.
To me it seems that even people that have been given information that these issues are being worked on (mostly regarding the VW1000ES projector in the US) are just being given "the talk around" and that the issues will not be resolved for a long long time.
The same goes for the 84" that also is not compatible with the FMP-1X 4K media player.
Owner of the 4K displays in the US does still have some hope, but people outside the US I beliv can just forget about this.
Like owners of the 84" TV are given a free Dell server that will have the same content as the FMP-1X, but owners outside the US, who has paid as least as much (and probably more) for the 84" TV are given nothing and are basically treated as secondary citizens.
Yesterday I got hold of a mastered in 4k 2002 Spiderman. I was shocked. The inital part of the film is so grainy. It improves and YES the enhanced colour (note the spelling there) gamut is cool
I am deciding every minute whether I should throw the TV back or not.
£3999 is a lot to spend whilst there is so much doubt.
By the way, regarding the "Mastered in 4K" Blu-rays. You might get these for free. This I found on the John Lewis website
but might possibly be valid for any of the X9 UHD TVs. Look at this PDF.
Strange if the Sony store has not offered you this.
If 4K content is important to you, and I reckon it is, and that you feel that as a UK owner you should be given the same service from Sony as US owners, and has been promised such.
You have several options.
Complain to the consumer protection authorities, which should be much better in the UK/EU than in the US, and ask for a solid rebate.
Don't forget to include upgrade ability to HDMI 2.0 and HDCP 2.2 for future proofing the TV for future services (might include PS4 4K content sometime in the future) which Sony has promised without specifying if that includes all territories.
Sony deserves to be hit with some serious consumer protection laws over this. They ought not to get away with it.
Depending on the time you have left before you can not return the set and get a complete refund, you could wait and see what RedRay/Odemax and also Nanotech will serve as content, and if their services will be offered outside of the US from the start. But the RedRay player will cost you.
Take care to get in writing from Sony that you can return the set if these Non-Sony services won't serve you to you satisfaction.
Try to get in contact with other UK owners of the Sony 4K-UHD displays so there are more than one complaining.
Tell the story to UK Tech publications to get more awareness of how Sony treats their High-End UK customers.
Don't let Sony get away with this.