wow, so this is all telling me not to buy a Samsung anything going forward. If a company thinks it deserves a positive reputation and the sales success that would follow, they have to treat their customers with a minimum level of respect AND THEN GO FURTHER to make their experience a postive one. At the very very least, when it's your fault, you own up to it. I've found in my own business that if you treat the customers right, they reward you because they become advocates for your brand. It's very simple and always works (assuming good business sense in other areas). When Sony's SXRD (XBR2) optical blocks started going bad en masse, and they didn't do anything but the minimum (leaving all us lower hours/day users out in the cold) with their warranty extension, I decided I would never again patronize them. Same with EA when they started getting sneaky about marketing and release crappy PC game products (eg, Battlefield after BF2142). And I tell my friends these things. Reap what you sow, jerks executives
Just when I have a lot of disposable income too!