Here are some non-anectodal statistics that might help this conversation.
Consumer Reports states that from a sample size of more than 161,000 LCD televisions purchased between 2009-2013 which required either a repair or had a "serious problem" (having adjusted the data to eliminate differences linked solely to the age of the TV) Samsung televisions have an issue 4% of the time. The competition breaks down as follows:
A final very important detail with the numbers above is that differences of less than 3 points between the percentages are not statistically meaningful.
Westinghouse and Panasonic being the standouts in either direction.
Any mention of how CS handled the problems?
Most of the Samsung gripes I've read about were related to Samsung refusing to honor a warranty issue. Does the article address that?
I don't get '(having adjusted the data to eliminate differences linked solely to the age of the TV) '. What's an example of a problem that is linked solely to the age of the TV for a TV that is less than 5 years old?
One problem with that report is that it doesn't take into account how many of each make of LCD TV were sold. If there were more LCD TVs of brand X sold than brand Y, you'd expect more TVs of brand X to need repair than brand Y, all other things being equal.
It's based off pct. So 1 TV out of 20 is the same as 5 TVs out of 100. They're both 5%.