I used to work for Costco and left in good terms. I was in fact in the electronics dept.
Costco works like this.
1: forever "satisfaction guaranteed" policy ..this is unwritten
a: as long as you spend more money than you return, you are considered in good standing. This means that your return will most likely be accepted.
2: If you return the same or similar item at the limit of the "written" warranty, a RED flag goes up and you will most likely run into trouble.
a: they may refuse to take your item, or you may have to speak with a supervisor or manager to get it authorized. If its an obvious violation they may refund your membership and tell you to shop elsewhere.
b: this is mainly for gross violations on t.v's and computers or expensive items.
3:If you use the costco policy for coverage for defective material, you will be covered for the life of the T.V., but it goes on the honor system,...i.e.: have you had more than 5 years of use out of your tv? was it constantly on? is it dusty and not taken care of properly?. these are things to consider when returning items. If this becomes a habit, then refer to rule #2.
4: if you return more than you spend, and are not just returning christmas or birthday gifts, be prepared to have your card torn up. Costco does not want your business. They do not give their money to people who find items on the street. And most likely your card was someone elses you have used to get into the store.
They are aware of most scams... including rebate scams.
5: Basically it comes down to if your T.V. is in the warranty period you are expected to contact the vendor, although 90% of people just return it to the store. This is fine. You are a valued Costco member. If your past your warranty, you must use the Costco chain of command strategy. But do this only if you feel your claim is justified. This is a powerful tool and to be used for legitimate claims.
If an employee in returns dept. can not give you your money back or a store credit, they must call a supervisor for an approval.
DO NOT GET MAD AT THE HOURLY....THEY HAVE 0.000% APPROVAL MAKING.
The supervisor is in between salary and hourly and can make most easy calls on returns. If they can not accept the return and do not get a manager(salary) to authorize the return, YOU MUST ASK TO SPEAK WITH THE MANAGER.
This begins the Costco experience. If this manager fails to give you your money back , then you ask to speak with his manager. If this manager gives you the run around then you ask for the next one until you reach the Wharehouse Manager. You will never make it there because he is important and usually busy watching the bottom line. Most cases are solved by the assistant wharehouse manager. In dire cases you must ask the name of the Regional Manager. If you get past this point id be surprised.
Basically, nobody has ever made it to Jim Sinegal, the CEO of Costco because if he hears of a T.V dissatisfaction, the previous manager will be fired.
This is how costco works. This is not an exxageration This is for real.
hope this helps you all out.........good luck , from the former costco sales clerk
And BTW i was employed for 10 years and had to leave because of a back injury. I was not let go for any performance related issues