Argh greenland now I want to register there and post but I'll refrain.
That was one of the most infuriating things about the experience. When I got my account closed there were all of these others that had the same thing happen... and when we'd try to discuss it we got to hear all these "you scammers got what you deserved!" people that had no idea what they were talking about.
I had been using Amazon for years and years with no problems. I recall an HD DVD player that arrived mangled by the shipping company (like literally one of the feet was an inch off the ground, it was all misshapen) that I swapped for the exact same item... then a 5080 that had what is now known as "blotching". I think I was the first or second person at AVS to report this and pics are posted someplace. I opted to swap for a 5010 which arrived with what is now known as DSE. Mine is a horizontal line across the middle of the panel, all the way left to right... and some vertical streaks too. Again, nothing was documented about this defect yet... and it was very obvious even on solid colors.
Amazon cheerfully offered to exchange it, and even to let me hang onto the first one to make sure the new one wasn't worse. Then bam, account closed. To this day I still have the DSE 5010 and it's one of the worst cases of it I've seen. I wish I had kept the 5080 as it was only rarely visible on content... much less so than my 5010.
But I was offered no "appeal". They simply gave me a tally of my returns in $$ format, including the 5010 which I wasn't allowed to return. So that was like $5k.. and 95% of all my other orders were books/dvds so it was a small $$ in comparison. I sent pics of the defects, data from conversations with Pioneer... even links to discussions about the issues on AVS. Nada...
The 2 craziest things I heard were something like "Normal customers need to return 1-2 items over the lifetime of their accounts and you're wanting to return 2 TVs at over $5000 in a month." And "yes we agree that your TVs are defective, that isn't the issue. The issue is that some customers simply become unprofitable to us and it is not in our best interest to do business with them."