Join Date: Jan 2002
Location: West Newton, MA
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i've had the haven 82" since thanksgiving, and absolutely love it. the standout product is really top notch. from the beautiful finish to the thoughtfully designed back panels, it is really a great cabinet (although the plug/cable pass through cutout, while a great feature and accomodates my av gear, could be a little bigger). customer service was extremely helpful. they shipped out wood samples quickly and were very knowledgable about the product. i think the stains on the wood samples were a little darker than the final product (we did espresso on maple). but definitely gave us a good idea of the color and grain. even the freight company they work with was very helpful. they actually called to let me know the unit was in transit to them in order to set up a timeframe. i didn't have to chase after them which was nice!
the only minor glitch was the delivery itself. this is a really large piece of furniture. the mid level delivery option was for a driver to deliver and bring the haven into the house, including moving it up a few outdoor steps. well, this was way too big for a handtruck of any sort, so the driver and i had to carry it in. not a big deal but i had paid a little extra for delivery so i didn't have to deal with that. i called standout to let them know the midlevel delivery by driver was really not feasible with the haven unit. they said it was a relatively new model and they didn't think that would be an issue. they apologized for the inconvenience and credited me for the extra shipping cost. they also added this info to their website to alert customers to the potential issue. on top of the sale price and discounted shipping, it really made this a great deal. cheaper than the salamander unit i was designing, and much nicer quality to boot.
i'll post some pics in the coming days. but can't speak highly enough of the product quality and customer service of this company. highly recommend!!