Originally Posted by tgm1024
Yes, it was sold by Amazon, not just through Amazon.
I don't care much for what it's called, but it *does* involve setting up the TV (including the stand) because they're asked to test it (as stated). They're not going to plug the thing in leaning against the speaker hoping the HDMI cable reaches. They were supposed to assemble it, put it on my AV stand, and connect it up.
I don't know why you think they're supposed to assemble the stand and set up the TV, but trust me this is not the case with their free Enhanced Delivery service. Assembly and/or setup is not stated anywhere in their delivery policy. All the driver(s) is required to do is unpack the TV enough to plug the power cord in (even if it means leaning it against a sofa or table etc but they usually just leave it in the lower carton), then they'll put the batteries in the remote, power the TV up and bring up a menu to make sure the TV works and is not damaged. They're not required to do any more than that although some drivers will help you assemble the stand and lift the TV onto the table. One guy even had a paper that he was to show to customers stating that they are not to set up the TV, just test it to make sure it works.
Amazon hasn't provided assembly or setup since they discontinued White Glove about 4 years ago when they replaced with with the lesser "Enhanced Delivery". When we used to get TVs from them via White Glove back in the day the drivers did assemble the stand, installed it on the TV, and set the TV up on your TV stand or Credenza etc. They also connected up to two components (like a DVD player and cable box) and they took a few minutes to walk you through the menus and test the inputs to make sure you can see your components on screen. They would even lift your old TV off the table before placing the new one in it's place. Then you filled out a checklist verifying the various steps that were taken. I've been involved in over a half dozen White Glove deliveries from them on older installs including one of my own TVs. My guys even carried my old TV into a bedroom and hefted it up onto the dresser for me. However that good old fashioned service is long gone, and ever since then it's just been Enhanced. But like i said, a few times with Enhanced the driver did offer to assemble the stand and help lower the TV onto it before plugging it in even though it wasn't part of the deal. Some will even lift it onto your table even though they're not required to do so.
If you don't believe me, call CEVA, Call Pilot, and call Amazon and ask them. But i've been down this road with them several times (i always try to be there when my friends and family and customers get their TVs delivered).
Look, overreacting or not, either way I'm done venting, and if you want to trust them with your TV then have at it, and hey: good luck. Just use your own judgement at the moment like I did. I've been burned before by ignoring my better judgement of the jacks of all trades wielding a powerdrill and I wasn't going to do it again.
I don't blame you one bit for not wanting them to use a power driver on your TV, but you're getting all mad at the drivers for not assembling your TV when in fact that is not part of their job and hasn't been for several years.