Let me preface this by saying I've owned all things Samsung (TV, Laptop, Phone, even my Refrigerator) I just wanted to share my update of my experience after a week of being a 55ea9800 owner. I just happened to catch the "Deal of the Century" while browsing this forum last Monday (10/6) - I immediately checked for the nearest Microcenter near me and had my wife put it on hold as there were only 2 in stock. I drove the 2 hours from Pittsburgh to Cleveland to grab what was the last one as someone else was checking out with the same TV as I walked up to the cashier. I purchased the Screen Protection as well from them.\
I spent mos. debating 4K vs. OLED and it came down to me the PQ for what I'd be watching now. I'm sure once the OLED matures, Prices Drop, and 4K Content becomes more widely available - I will own one but I looked at what would be the Best PQ for me right now for the cash I had for my family to enjoy. (The Kids always wanted 3D and the passive 3D on this TV seemed to blow away my friends active 3D Samsung.)
I got it home and enjoyed the unboxing. I was pleased to find the 4 3D glasses and was surprised on how heavy it was. I was not a fan of "the curve" and never considered it but after seeing the 9300 in BestBuy 2 weeks ago, I knew I wanted this TV. I was just about to pull the trigger for $3K on Amazon for the 9800 when I saw the Microcenter post for $1999.
After I unboxed it, I immediately started to play with the settings to do my own Calibration. I prefer the THX or ISF 2 Mode with the OLED Light below 50, the Brightness around 48 and Contrast up in the 90's. I also turned off the Edge Enhancer, and switched the True Motion to User and 1 & 1.
After getting it unboxed I immediately downloaded the slides and ran though them. I noticed around 8 dead sub pixels. 2 on White, 3on Green, 2 on Red, and 1 on Blue. A few look "Lazy" or like they are on the verge of dying (Faint). I couldn't seem them during normal viewing (and from LG they are considered "acceptable")
The Picture was everything I wanted and more. Then the TV Turned Off. It was like it couldn't find a signal to my Comcast Motorola box. (This can't be happening) I had my last Samsung 1080i (yep that's an i) for 8 years until my 2 year old threw a remote at it. I used to leave that thing on for days and it still works perfect, other than some small line that formed across the bottom (below the letterbox line)
I also read all the Motion, Delay, IR issues on this forum. Enough that may have scared me away at $3500 but not at $1999. So I put LG's support to the test. Called the number and explained what was happening. The guy had NO Idea what i was saying. He said I'm sorry sir you are actually VIP Support at LG. The phone went dead and on hold for 10min, BUT then i was greeted by a VERY friendly gentleman. He said welcome to LG VIP Support and how can I help you. He was super helpful and was able to understand what i was talking about and more importantly the model of TV I was referencing. He said it was a newer Department. He said the dead pixels are "acceptable" and that if they get bothersome to call back. He said the IR rarely happens, i said well you stuck it in your manual and i see posts referring to it happening, yet you have no Pixel Jogger, Orbiter built in like you do for LG Plasmas. He said energy saver may help, the TV also dims a few mins after it sits idle (I've noticed this) and Sleep Mode Daily at say 1am will help with leaving your TV on overnight.
I said what about it turning off, He said that should not happen and an LG Corp. repairman will be at my house in 2 days. He showed up and accessed a Service menu (He said that this TV was the best he's seen in my area of Pittsburgh, he said LOOK HOW BLACK That IS!!), He also was very helpful, and after showing him the dead pixels he responded "Let us know if it becomes an issue, you can't see those from 4 foot away with normal viewing". I said fair enough I have your #, but what about it turning off.
He asked if i did the firmware updates (and I said it was yes and set to auto), he said Turn that off, he's seen too many TV's go bad when the Connection drops or lose power mid update. He then accessed the service mode again with his remote and looked at the power logs.
He saw there were errors.
POWER_OFF_BY_NO_POLLING & POWER_OFF_BY_20V_DETECT
He called into Huntsville, AL and they said it needed a new board. He said it will be overnighted and he'll be back to install it.
He came in today, turned my TV over, popped off the back and installed the new board. He had to change the Serial Number (my TV is a Jan 2014 Model), he said the new board comes with a new Serial number he had to register.
I had to go through all the firmware updates, and re-setup and re-calibrate the TV. It works fine now and hasn't yet Turned Off (Fingers Crossed)
Quick Pros and Cons:
- Absolutely hands down best PQ I've seen (and that's compared to 4K FALD LCD Vizio P), and the VT/GT/Panny's
- Don't mind the curve as it's subtle ( I could see while it's off, it looks like a RED Funhouse Mirror)
- It's soo damn Thin and sexy
- The Blacks. The Blacks are so black that when watching a movie, and the scene is black (my daughter 5yrs old, and wife both asked what happened to the TV why did it turn off) - you couldn't even tell it was there, its an eerie black like an image is just floating in your dark room (mind you this was at night in the corner of my room, and i have no ambient light)
- Finally the quality of the 3D surpassed my expectations.
- LG's support won me over, quick and helpful
- I don't notice any Judder, SOE (when i turned down True-Motion) or Lag (even when playing COD on PS4) (but could have an untrained eye)
- The 2D to 3D mode - watching the MLB Playoffs and Monday Night football - I was impressed to see what It could do. More of a novelty but was fun for a little bit to watch in 3D.
- The upfront issue with screen losing connectivity to the source, and turning off
- The dead pixels, haven't noticed any during normal viewing
- It's heavier and almost wants to fall forward. the stand looks nice but could be better support (and it's the full width of the TV so you'll have to find a good base)
- Not Wall Mountable (not a deal breaker for me, as I was putting it on an Entertainment stand in my Living room anyway)
- Screen Dims sometimes too much depending on the setting, so while watching Showtime On demand (Homeland got dim and picture boring) then I hit volume up and it got bright again (not sure if there is a way to turn this off or reduce the effect)
- IR (Haven't seen it yet, and taking precautions (LG Support Line said Turn Energy saver on to help with this and don't blow out the brightness and OLED Light, , and the LG Technician at my house said turn it off it will help with the dimming problem you are seeing
- During the Day while my family is home, I turn to ISF 2 and it's turned way down with Energy Saver enabled - they don't mind it looks better than any TV we've owned
- the magic remote - not a fan and didn't get a second "normal" remote in the box - it actually said "lost connection" at one point.
- I noticed the horizontal lines someone mentioned when viewing some content online using the TV's browser
1 Week in, and I'm happy so far.
I have pics, but not enough posts to link or show them