Originally Posted by buzzard767
BAD information from LG. Just about all that is available is 2K. My EF communicates with BD player, cable box, HDMI switcher, HDMI splitter, eeColor Processor LUT box, and anything else I want to hook up to it.
Thanks, are you running 4.20.08, or different firmware?
Here's the latest. I assume LG has someone reading this thread to collect early feedback. My feedback is to improve their support. I'm fine with bleeding edge technology, but you have to be prepared to support it.
I called LG back on the way to work this morning. Initial hold is brief, I told the person in tier 1 support that I had called yesterday and that I was instructed to call back in the morning and ask for VIP support. I'm told to hold on for VIP support. After 5 minutes, someone picks up the call. I ask if I'm talking to VIP support, they tell me no, this is tier 1 support. I go through my story again and they tell me to hold on so they can transfer me to VIP support. After 3 minutes hold, someone picks up again and I ask if this is VIP support, no it's Executive support, but she works as a backup to VIP support.
I go through my story again. She doesn't know why this isn't working so she's going to conference in someone from VIP support. I'm now transferred to a new person as opposed to someone being conferenced in. I ask if this is VIP support, I'm told no, this is tier 2 support. I ask if she can transfer me to VIP support and she tells me she is a product specialist on this product. Ok, I go through my story again. Her conclusion is it must be an issue caused by the new firmware so she asks me to do a factory reset on the TV. I ask if this will revert the firmware back to the original 03.01.15 release it came with. She tells me no, it will just clear out the settings I configured. I ask how this will correct a firmware issue? She says it won't, but this is the last step they can take before sending someone on site to do repairs to the TV.
It looks like I'll be calling BB for an exchange soon.