About a week ago I purchased a Sony KDL-40S3000 lcd tv for a wedding present from a BestBuy store here in the Washington DC area. At the time, the tv was being sold at it's retail price of $1799.00. To save some money, I used a BB 12% off Rewards coupon that I got via email. Great! I got a good price on the tv and the tv itself is performing very well. Great picture...no clouds people...no clouds!
I also purchased BestBuy's 4-year PSP (Performance Service Plan)
for supporting the soon to be newlyweds. The cost for the PSP was $249.99 plus tax. Fine. Well, today I see at BB online (not a lame web only special...you can pickup instore as an option) the same model tv is 'on sale' at about $90.00 off retail. No big deal because the 12% off coupon was still a better deal for me.
But here's the kicker. With the current 'sale price' of the tv, the cost of the same 4-year PSP is $199.99, not $249.99, which is what I had paid. Hmmm...seems that 'the price' of the item before taxes, dictates the cost of how much you pay for a PSP. More specifically, BB's website shows a price range of lcd tv products and the cost of a PSP based on that tv's price.
Check it out online. Pick a tv, then see what the cost of it's PSP price.
For example (got this off BB's website):
*4-year Performance Service Plan $1500-1749.99 LCD
Cost of a PSP: $199.99 (for lcd tv's that falls within the price range above)*Note, the cost of a PSP will vary depending on your geographic location, but you get what I'm saying.
Now, I'm thinking that I paid too much for my PSP for the tv since the 12% discounted cost before taxes was $1583.99. So later today I go back to BB and ask the sales folks about why I was charged more for the PSP and guess what they told me...since I used a discount coupon off the 'retail price' of the tv, the $249.99 PSP cost is correct. Huh?! They say I would not qualify for the lower PSP price because I used the BB discount coupon! The PSP price I was charged is based on the retail cost of the tv!
So they are telling me this:
If an item is 'onsale' from it's retail price, then you qualify for the lower PSP price.
But, if you use a BB discount coupon against the retail price, then you pay the higher PSP price because it's determined by the retail cost of the tv, not the discounted price.
I'm thinking, what a crock of you know what! I asked why is the policy set like that and they told me some mumbo-jumbo about thirdparties involved. Huh? Wth does that mean?
At this point, I just told them to refund me the cost of the PSP. I told them I'm going to purchase Sony's own service contract. Turns out the for $249.99, you can get a 5-year warranty for in home service. I should have done this in the first place! Oh well, live-n-learn.