Costco/BB/CC/Sears/Dell et al Master Thread II: NO PRICING /NO COUPONS - Page 13 - AVS Forum
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post #361 of 842 Old 05-30-2007, 10:01 PM
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The Vizio's aren't stocked in Western Canada for some reason. We're stuck with the Daytek and Akai brands which are next down the food chain.
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post #362 of 842 Old 05-31-2007, 11:30 PM
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Some Vizio LCD's are soon coming to Wal-Mart


http://www.avrev.com/news/0507/31.vizio079.shtml
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post #363 of 842 Old 06-02-2007, 05:09 PM
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About a week ago I purchased a Sony KDL-40S3000 lcd tv for a wedding present from a BestBuy store here in the Washington DC area. At the time, the tv was being sold at it's retail price of $1799.00. To save some money, I used a BB 12% off Rewards coupon that I got via email. Great! I got a good price on the tv and the tv itself is performing very well. Great picture...no clouds people...no clouds!

I also purchased BestBuy's 4-year PSP (Performance Service Plan) for supporting the soon to be newlyweds. The cost for the PSP was $249.99 plus tax. Fine. Well, today I see at BB online (not a lame web only special...you can pickup instore as an option) the same model tv is 'on sale' at about $90.00 off retail. No big deal because the 12% off coupon was still a better deal for me.

But here's the kicker. With the current 'sale price' of the tv, the cost of the same 4-year PSP is $199.99, not $249.99, which is what I had paid. Hmmm...seems that 'the price' of the item before taxes, dictates the cost of how much you pay for a PSP. More specifically, BB's website shows a price range of lcd tv products and the cost of a PSP based on that tv's price.

Check it out online. Pick a tv, then see what the cost of it's PSP price.

For example (got this off BB's website):
*4-year Performance Service Plan $1500-1749.99 LCD
Cost of a PSP: $199.99 (for lcd tv's that falls within the price range above)
*Note, the cost of a PSP will vary depending on your geographic location, but you get what I'm saying.

Now, I'm thinking that I paid too much for my PSP for the tv since the 12% discounted cost before taxes was $1583.99. So later today I go back to BB and ask the sales folks about why I was charged more for the PSP and guess what they told me...since I used a discount coupon off the 'retail price' of the tv, the $249.99 PSP cost is correct. Huh?! They say I would not qualify for the lower PSP price because I used the BB discount coupon! The PSP price I was charged is based on the retail cost of the tv!

So they are telling me this:

If an item is 'onsale' from it's retail price, then you qualify for the lower PSP price.
But, if you use a BB discount coupon against the retail price, then you pay the higher PSP price because it's determined by the retail cost of the tv, not the discounted price.

I'm thinking, what a crock of you know what! I asked why is the policy set like that and they told me some mumbo-jumbo about thirdparties involved. Huh? Wth does that mean?

At this point, I just told them to refund me the cost of the PSP. I told them I'm going to purchase Sony's own service contract. Turns out the for $249.99, you can get a 5-year warranty for in home service. I should have done this in the first place! Oh well, live-n-learn.

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post #364 of 842 Old 06-02-2007, 05:33 PM
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Wow...what a rip off. I would have been pretty pissed. Did they refund you your money?
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post #365 of 842 Old 06-02-2007, 05:52 PM
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Quote:
Originally Posted by leafs_fan View Post

Wow...what a rip off. I would have been pretty pissed. Did they refund you your money?

Yup..Kept the tv, but got a refund on the service plan.

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post #366 of 842 Old 06-04-2007, 03:00 PM
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From my letter to their corporate office:

Mr. Randy Fry:

I'm writing to pass along my experience at your
Burbank store.
In short, I don't know that I've ever been treated so
badly at a retail establishment.

Yesterday, I decided to purchase a Samsung PDP-4254
Plasma TV.
I work near your Woodland Hills store and live near
your Burbank store.
I decided to make this purchase at your Woodland Hills
store, as I was going to be going by the office
anyway.

When I got the set home, there was a problem right out
of the box. The TV's panel was actual mounted slightly
crooked inside the cabinet. I decided I'd return the set and get a refund.
I packed up the set with all included - even packed it
in such a way that it could have been mistaken for new
(I know this can be important for you guys on
returns).

It was late in the day, and I was under the impression
that your stores close at 6pm, so I went to your
Burbank store to return the set (this was also,
obviously, more convenient than driving back to
Woodland Hills). The line to return was out the door
and I stood in line for literally 50 minutes.
At this point I was still ok with everything...you
guys can't control how busy you get.

However, after standing in line all this time, I was
told by your return clerk and the manager on duty,
Ana, that they would not accept my return simply
because it had been purchased at the other store.
More over, Ana was one of the rudest people I've ever
dealt with. When I tried to reason with her and
explain the situation she cut me off about 5 words in.
I asked her to let me finish.
When I nicely explained the entire situation and
pointed out that I'd stood in line for nearly an hour,
she rolled her eyes and sarcastically said
"Ok. Are you done? I wouldn't want to interrupt you. I
don't know what you're doing when you're standing in
line. You can say whatever you want. I'm not taking
the set back. It's up to each store's discretion. We
don't know what kind of shape it was in when you
bought it. I'm not taking it."
What kind of shape? It was new and was being returned
in new condition. This is customer service...condescending sarcasm?
At no point would they even un-box the set to take a
look at it.

This was about 6:20 pm, and I then found out your
stores are open until 7:00 pm, so I ended up loading
the set again and literally doing about 80 miles an
hour to get the set to your Woodland Hills store
before they closed. They took a look at it, determined
it was a manufacturers defect and credited my card.

Do you see the absurdity of the situation? Had anyone
mentioned up front that it was preferred that I return
at the same store I bought at, I would have just gone
to Woodland Hills and not wasted an hour + in Burbank.
Moreover, I'm a pretty mild mannered guy, but
Ana...well she was just a bitch.
I'm sorry to say it, but it's accurate.

Please know I'm done shopping at your stores and also
have friends in radio with consumer advocate and tech
shows. I'll be doing whatever I can to get the word
out regarding my experience.
I think anyone would have to admit my treatment was
completely uncalled for.
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post #367 of 842 Old 06-04-2007, 03:12 PM
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Sorry for your experience. In my experience, Fry's are pretty shady stores when it comes to parts. I have literally returned approximately 50% of the things I have bought from there due to defects... I returned a computer power supply that was missing a motherboard cable. Instead of returning to the manufacturer, the store relabeled it at a discount price! So, someone else will / did buy the same power supply missing the REQUIRED cable.

I don't generally shop there unless it is for something reasonable such as a DVD.

David
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post #368 of 842 Old 06-04-2007, 03:43 PM
 
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Quote:
Originally Posted by Bill Stewart View Post

Please know I'm done shopping at your stores

This is about all you can do.

The "good news" is... now that you have your money back... you can use it to buy a more superior PDP from Pioneer or Panasonic.
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post #369 of 842 Old 06-04-2007, 03:53 PM
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I know this was inconvienent and frustrating for you, but the only problem I see is that an employee was rude to you. And I don't want to excuse her behaviour, but at that time of day and with that many returns I can see how she was just as frustrated as you.
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post #370 of 842 Old 06-04-2007, 03:56 PM
 
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Quote:
Originally Posted by Andrew67 View Post

at that time of day

or month...
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post #371 of 842 Old 06-04-2007, 04:01 PM
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Quote:
Originally Posted by Andrew67 View Post

I know this was inconvienent and frustrating for you, but the only problem I see is that an employee was rude to you. And I don't want to excuse her behaviour, but at that time of day and with that many returns I can see how she was just as frustrated as you.

The problem I see is that she was rude and refused to take the exchange.
It's the same company!
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post #372 of 842 Old 06-04-2007, 04:13 PM
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Quote:
Originally Posted by Bill Stewart View Post

The problem I see is that she was rude and refused to take the exchange.
It's the same company!

Not the same store. If I worked retail, there's no way I would accept a high dollar return from another store. Could have been damaged in shipping, could have been sold as is, could have been a demo. Lot's of questions and risk. Factor in that the set was purchased and returned on the same day, it raises questions of fraud. None of that applies here, but the clerk didn't know that. And if the store was as busy as stated, she probably didn't have the time to spend on a 2nd party return. It's completely understandable why the return was not accepted.
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post #373 of 842 Old 06-04-2007, 04:26 PM
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yeah I don't know why you tried to return it at a different store.. I would have expected the same results.
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post #374 of 842 Old 06-04-2007, 04:42 PM
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You would have expected the same results??? You can politely explain to someone why you do not feel comfortable excepting a return purchased from a different store. I've spent all of my life in sales and that is most definatley NOT the way to treat a customer ever. Bill Stewart has been around here helping folks for a long time and if he says those are the words she used I believe him. How can anybody here possibly think he was treated properly.
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post #375 of 842 Old 06-04-2007, 05:56 PM
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Maybe it would have been wise to return it to the store it was purchased from but that employee was NOT acting in a professional manner in the least.
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post #376 of 842 Old 06-04-2007, 11:24 PM
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Quote:
Originally Posted by Habs4life View Post

Maybe it would have been wise to return it to the store it was purchased from but that employee was NOT acting in a professional manner in the least.

Agree. It's an unfortunate sign of the times, but rudeness has become acceptable (and maybe even expected?) to some under certain circumstances. You did the right thing IMHO. For those in the retail return business, these stresses are a daily occurrence. She could still have spoken professionally and gotten her point across without being condescending or otherwise negative.
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post #377 of 842 Old 06-08-2007, 05:57 PM
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Costco is selling a Samsung 37" LCD HDTV. The model number is LNT375H. It's probably rebadged for Costco. Do you know what this model refers to in Samsung's lineup? .

Costco is also selling a Sharp Aquos 32" LCD HDTV. The model number is LCC3242U. It's probably rebadged for Costco. Do you know what this model refers to in Sharp's lineup?

Thanks.
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post #378 of 842 Old 06-08-2007, 07:12 PM
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This should be the LC32D42U, which is pretty much the same set as the LC32D43U. ii have a 37" 42U from Costco and it's a great set.
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post #379 of 842 Old 06-08-2007, 07:37 PM
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Thanks....Costco is selling a Samsung 37" LCD HDTV. The model number is LNT375H item 203737. Does anyone know what this model refers to in in the actual Samsung's lineup?
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post #380 of 842 Old 06-09-2007, 07:01 AM
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Quote:
Originally Posted by bqmeister View Post

I felt bad returning a 5 month old projector last week. Still did it but felt bad. I'm sorry the policy changed but don't know if I'd have the stomach to return a 3 year old CRT.

I totally agree with you! As time goes on with Costco's new return policy I see why some where so upset from them changing their old upgrade policy. The ones that are yelling the loudest are now complaning of the HDTV's dropping in price from when they bought them.

I bought two TV's 2 years ago and I would repair them myself if they broke now. Let your conscious be your guide. Now matter how they want to justify abuse its still abuse.

When I bought my TV's I told the guy in the electronics dept that they were in for trouble with abuse. He agreed.

These are just my opinions.
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post #381 of 842 Old 06-10-2007, 09:35 PM
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Hi All

This is my first post to the forum. I recently bought a Panny 42PX77U from Circuit City . The Protection Plan for this TV is $389 for a three year plan. I have added this with an ability to cancel before 30 days.

This is almost 25% of the TV Price and I'm not sure if I should go for this. Please advise me if I should go for this plan.

Also is there any other place that I could buy a protection Plan

Thanks in Advance
Subbu
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post #382 of 842 Old 06-10-2007, 10:04 PM
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Originally Posted by DeepaSubu View Post

Hi All

This is my first post to the forum. I recently bought a Panny 42PX77U from Circuit City . The Protection Plan for this TV is $389 for a three year plan. I have added this with an ability to cancel before 30 days.

This is almost 25% of the TV Price and I'm not sure if I should go for this. Please advise me if I should go for this plan.

Also is there any other place that I could buy a protection Plan

Thanks in Advance
Subbu

The advise of most experts is to NOT buy extended warranties. Consumer Reports says that the average two-year repair rate for LCD and plasma tvs is 3% with the average repair costing around $200. They also state that Fujitsu, Hitachi, Panasonic, Pioneer, Sony and Toshiba require fewer repairs than most. I have bought hundreds of CE in my life and have never purchased an extended warranty. It would have come in handy exactly zero times.

If you feel you need an extended warranty you can get them cheaper at other places. Just because you bought the tv at CC does not preclude you from obtaining the warranty elsewhere. Also be aware that you do not need to buy the extended warranty now, you have until the end of the manufacturer's warranty which in the case of Panasonic is one year.

Good luck and enjoy your tv. I've had a Panasonic plasma for a year and have really enjoyed it.

The measure of a man's character is what he would do if he knew he never would be found out.
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post #383 of 842 Old 06-10-2007, 10:31 PM
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Quote:
Originally Posted by Buckeye911 View Post

Also be aware that you do not need to buy the extended warranty now, you have until the end of the manufacturer's warranty which in the case of Panasonic is one year.


Not always true, in all cases. A lot of extended warranties must be bought within the first 30 days after the initial purchase. Only some are available for purchase later than that.

Here is a source for reasonably priced extended warranties, but they must be purchased within first 30 days of the sale of the TV.

http://www.avsforum.com/avs-vb/showt...&#post10743077
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post #384 of 842 Old 06-10-2007, 10:39 PM
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Quote:
Originally Posted by Johnla View Post

Not always true, in all cases. A lot of extended warranties must be bought within the first 30 days after the initial purchase. Only some are available for purchase later than that.

Here is a source for reasonably priced extended warranties, but they must be purchased within first 30 days of the sale of the TV.

http://www.avsforum.com/avs-vb/showt...&#post10743077

You are correct. You do have a year to buy the extended warranty at CC but at their prices I can't imagine why anyone would.

The measure of a man's character is what he would do if he knew he never would be found out.
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post #385 of 842 Old 06-11-2007, 05:50 AM
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Quote:
Originally Posted by Johnla View Post

...
Here is a source for reasonably priced extended warranties, but they must be purchased within first 30 days of the sale of the TV. ...

And if you use Google to search for "Mack Warranty" you will likely find the Mack even cheaper...
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post #386 of 842 Old 06-11-2007, 05:16 PM
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And if you use Google for Mack Warranty you will maybe find the Mack even cheaper...

Huh?
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post #387 of 842 Old 06-12-2007, 11:47 PM
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I'm burnt out from Costco & I'm afraid they'll revoke my membership if I return another TV there.

I have a Sam's Cub near by & need to know what's there deal with returns on TV's?

1) Is it the same with Costco, the same 3 months return period?

2) Do they take into account processing/restocking fees for normal non defective TV returns?

3) How much do I need to pay Sam's Club to be a member so I can buy a TV from them?

4) Has anyone returned a TV to them? Will they return your payment in cash (like costco) or place it back on your card?
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post #388 of 842 Old 06-13-2007, 02:56 AM
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Why don't you just walk into that Sam's by you, and ask them what their policy is for loaning you a TV until you get tired of it, and then want them to give you a newer and better one?
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post #389 of 842 Old 06-13-2007, 10:37 AM
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anyone know when bestbuy will start carring these beauties?

called bestbuy and they didn't have a clue.

thanks!
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post #390 of 842 Old 06-13-2007, 10:43 AM
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Somebody posted 6/20, but that could be when they get to the warehouse
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