Costco/BB/CC/Sears/Dell et al Master Thread II: NO PRICING /NO COUPONS - Page 25 - AVS Forum
Forum Jump: 
Reply
 
Thread Tools
post #721 of 842 Old 08-19-2008, 12:41 PM
Senior Member
 
jasguild's Avatar
 
Join Date: Oct 2003
Location: Tampa, Florida
Posts: 417
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 10
Just to make sure I understand what this thread is saying. IF I buy a tv from a brick and morter store like BB, the only advantage I have is that I can return it without a hassle in 30 days if it is DOA or if I dont like it.

However if I buy from a dealer on line, and its DOA, I would have to deal with the mftr warranty in other words no return option. Also I would have no options available to me if I bought it online and did not like it?

Is this correct?

jasguild

If you ain't a Gator, then you must be GATOR BAIT!!!!
jasguild is offline  
Sponsored Links
Advertisement
 
post #722 of 842 Old 08-21-2008, 09:29 AM
Senior Member
 
plmn's Avatar
 
Join Date: Jul 2008
Posts: 298
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by jasguild View Post

Just to make sure I understand what this thread is saying. IF I buy a tv from a brick and morter store like BB, the only advantage I have is that I can return it without a hassle in 30 days if it is DOA or if I dont like it.

However if I buy from a dealer on line, and its DOA, I would have to deal with the mftr warranty in other words no return option. Also I would have no options available to me if I bought it online and did not like it?

Is this correct?

jasguild

By buying from a local B&M you are putting your money back into your community rather than sending it off somewhere else.

The no-tax comments are not actually true. In the US, if you buy products online that do not charge you tax, legally you are responsible for paying the actual state and local taxes on your purchase.

/soapbox
plmn is offline  
post #723 of 842 Old 08-21-2008, 09:43 AM
Senior Member
 
synovia's Avatar
 
Join Date: Nov 2007
Posts: 279
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by plmn View Post

By buying from a local B&M you are putting your money back into your community rather than sending it off somewhere else.

The only B&M places this is true of are Mom&Pop shops. Giving money to Best Buy or sears is the same as sending it to amazon.
synovia is offline  
post #724 of 842 Old 08-21-2008, 10:38 AM
Senior Member
 
plmn's Avatar
 
Join Date: Jul 2008
Posts: 298
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by synovia View Post

The only B&M places this is true of are Mom&Pop shops. Giving money to Best Buy or sears is the same as sending it to amazon.


No, it's not the same. Best Buy and Sears both hire locally for most store positions. Some Sears stores are still privately owned.
plmn is offline  
post #725 of 842 Old 09-16-2008, 11:49 PM
Member
 
davee1's Avatar
 
Join Date: Sep 2008
Posts: 30
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Well...my wife and I purchased a Philips 32PF7320A/37 LCD 32" TV in Nov 2005 for $1499.99. Two years and ~10 months ago.

Tonight, while I was watching it, it went black on me...and is now dead. Attempts at disconnecting everything for hours and then reconnecting result in the same black screen...no audio, no lights, no nuthin. I was *hoping* that this TV would last a long time, because it had a really good picture after I adjusted it, it was awesome. But 2yrs 10mo just isnt what I had in mind for 1500 bucks!!!

So from what I understand from reading this extensive thread, is that we purchased our TV before the big policy change, and we should be grandfathered in to the old policy. So we should be able to load up the TV, manual, remote, and original receipt...and go down to the Costco where we bought it from, and get some kind of credit or refund so we can buy another TV at that Costco.

Does that sound right?
davee1 is offline  
post #726 of 842 Old 09-17-2008, 12:22 AM
AVS Special Member
 
Buckeye911's Avatar
 
Join Date: Nov 2006
Location: Chesapeake, VA
Posts: 3,085
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 21
^ Yes, that sounds right but I would call first just to make sure you won't run into a problem. Good luck and welcome to the forum. Just think of the TV you can get now for $1500.

The measure of a man's character is what he would do if he knew he never would be found out.
Buckeye911 is offline  
post #727 of 842 Old 09-17-2008, 12:53 AM
Member
 
davee1's Avatar
 
Join Date: Sep 2008
Posts: 30
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Dont get me started...I dont wanna count my chickens before they hatch...but a 1080P LCD is gonna be mine if possible.
Hoping some of them have QAM tuners in them like my defective Philips does.
I got loads of channels from Comcast without a cablebox.
Including being able to see what others in the nieghborhood are recording/watching on demand.
davee1 is offline  
post #728 of 842 Old 09-17-2008, 02:23 AM
AVS Special Member
 
Buckeye911's Avatar
 
Join Date: Nov 2006
Location: Chesapeake, VA
Posts: 3,085
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 21
^ The vast majority of HDTVs being sold these days have QAM tuners, even the cheapos.

The measure of a man's character is what he would do if he knew he never would be found out.
Buckeye911 is offline  
post #729 of 842 Old 09-17-2008, 02:53 AM
Member
 
davee1's Avatar
 
Join Date: Sep 2008
Posts: 30
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
^ I just saw that as I started to look at the specs of LCD HDTVs at Costco...thats good. You know, its funny, I was in BB the other day and asked about QAM tuners in their TVs. The sales guy had no clue. He looked it up as a keyword on their computer right in front of me and came up with nothing...so I had to explain to him what QAM was. He said that as far as he knew, none of their TVs had that, because if they did, it would be listed in the specs. I left the store scratching my head. When I bought my Philips LCD almost 3 years ago, it had a QAM tuner in it. I thought "surely there is something wrong here at BB". That salesperson I think needs a quick crash training course on current tech.
davee1 is offline  
post #730 of 842 Old 09-17-2008, 11:01 AM
Member
 
CCityEmployee's Avatar
 
Join Date: Sep 2008
Posts: 142
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by davee1 View Post

^ I just saw that as I started to look at the specs of LCD HDTVs at Costco...thats good. You know, its funny, I was in BB the other day and asked about QAM tuners in their TVs. The sales guy had no clue. He looked it up as a keyword on their computer right in front of me and came up with nothing...so I had to explain to him what QAM was. He said that as far as he knew, none of their TVs had that, because if they did, it would be listed in the specs. I left the store scratching my head. When I bought my Philips LCD almost 3 years ago, it had a QAM tuner in it. I thought "surely there is something wrong here at BB". That salesperson I think needs a quick crash training course on current tech.

I hate customer that do this ****.... Ask a question and then when we don't know pull a fit.

Just because he didn't know one of you little questions doesn't mean you have more knowledge then him. We do this for a job!
CCityEmployee is offline  
post #731 of 842 Old 09-17-2008, 12:11 PM
Member
 
davee1's Avatar
 
Join Date: Sep 2008
Posts: 30
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I'm sure that being an employee you have many horror stories and frustrating encounters with folks. How can you not? But dont put me in there with all the customers "that do that stuff".
I didn't pull a fit. I just very nicely edumacated the sales guy, he thanked me, I was nice, he was nice...but I didn't feel superior. I just found it strange that the store descriptions didnt have any mention of QAM tuners and the sales person didnt know what it was, and its mentioned in other stores. Thats why I was scratching my head. If you knew me, you would know why I was scratching my head. I mean, most people know that TVs nowadays have coaxial inputs for a cable signal, and some know that its 75 ohm terminated, but its still in the specs/description of the TV...should we leave that info out now?

Now, I have seen, in the stores, on numerous occasions...customers that ridicule the sales people, customers that are rude/obnoxious, yell, scream, customers that really need to be just escorted out of the store. I make it a point to be nice, and those that know me would chime right in to defend me...but of course, no one here knows me so...
davee1 is offline  
post #732 of 842 Old 09-18-2008, 12:26 AM
Member
 
CCityEmployee's Avatar
 
Join Date: Sep 2008
Posts: 142
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by davee1 View Post

I'm sure that being an employee you have many horror stories and frustrating encounters with folks. How can you not? But dont put me in there with all the customers "that do that stuff".
I didn't pull a fit. I just very nicely edumacated the sales guy, he thanked me, I was nice, he was nice...but I didn't feel superior. I just found it strange that the store descriptions didnt have any mention of QAM tuners and the sales person didnt know what it was, and its mentioned in other stores. Thats why I was scratching my head. If you knew me, you would know why I was scratching my head. I mean, most people know that TVs nowadays have coaxial inputs for a cable signal, and some know that its 75 ohm terminated, but its still in the specs/description of the TV...should we leave that info out now?

Now, I have seen, in the stores, on numerous occasions...customers that ridicule the sales people, customers that are rude/obnoxious, yell, scream, customers that really need to be just escorted out of the store. I make it a point to be nice, and those that know me would chime right in to defend me...but of course, no one here knows me so...

i over reacted.... But i have had customers get pissed cuz i dont know one of there tech items is and one time they told me that " I need to get updated with my technology" then I sold his ass a monster LOL...
But yeah, most people in TVs go there because they get paid more cuz its higher margin items... doesn't mean they like tvs or know a lot..

CC employees are going to be on average more educated on tvs cuz we get bonuses in this department
CCityEmployee is offline  
post #733 of 842 Old 09-18-2008, 03:51 PM
Member
 
davee1's Avatar
 
Join Date: Sep 2008
Posts: 30
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by davee1 View Post

Well...my wife and I purchased a Philips 32PF7320A/37 LCD 32" TV in Nov 2005 for $1499.99. Two years and ~10 months ago.

Tonight, while I was watching it, it went black on me...and is now dead. Attempts at disconnecting everything for hours and then reconnecting result in the same black screen...no audio, no lights, no nuthin. I was *hoping* that this TV would last a long time, because it had a really good picture after I adjusted it, it was awesome. But 2yrs 10mo just isnt what I had in mind for 1500 bucks!!!

So from what I understand from reading this extensive thread, is that we purchased our TV before the big policy change, and we should be grandfathered in to the old policy. So we should be able to load up the TV, manual, remote, and original receipt...and go down to the Costco where we bought it from, and get some kind of credit or refund so we can buy another TV at that Costco.

Does that sound right?

And so it turns out that Costco made good on their grandfather policy...and I rcvd $1300 store credit because a $200 coupon was used in the purchase of the original Philips LCD.
All I had was the receipt, TV, power cord, manual, and remote. I was just asked very nicely what happened with the TV, and then given credit. Some of the employees seemed suspicious at first, and there was like 3 different ones looking up stuff in the computer. Then they were ok.

The Sony Bravia (KDL-46WL135/U2) 46" LCD 1080P 120Hz jumped right out at me, and I'm watching it in my living room now. It had some instant rebate thingy going on, and we kicked in like 400 bucks.

*Unfortunately* due to wifey constraints, I am unable to have a surround sound setup with the new TV at this time.
The surround setup is in the family room, and the family room currently cannot contain a 46 incher without major restructuring, which is just *too much* for her to handle. Eventually, she'll probably cave, but for now just watching the TV without surround sound is awesome!

As time passes, and the wife enjoys the new TV with me, I'll probably be able to put at least some small front speakers in the living room with the new TV, and hook it up to a spare amp that I have. Then some wireless speakers in the rear, a slim center speaker, and I should be ok.

We'll see. Such is life with my wife.

Not complaining, but a little frustrated. If it was soley up to me, I would have the 7.1 channel setup going on with all my best speakers, no matter what size they are...and the house would be literally booming.
davee1 is offline  
post #734 of 842 Old 09-18-2008, 04:48 PM
Member
 
CCityEmployee's Avatar
 
Join Date: Sep 2008
Posts: 142
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by davee1 View Post

And so it turns out that Costco made good on their grandfather policy...and I rcvd $1300 store credit because a $200 coupon was used in the purchase of the original Philips LCD.
All I had was the receipt, TV, power cord, manual, and remote. I was just asked very nicely what happened with the TV, and then given credit. Some of the employees seemed suspicious at first, and there was like 3 different ones looking up stuff in the computer. Then they were ok.

The Sony Bravia (KDL-46WL135/U2) 46" LCD 1080P 120Hz jumped right out at me, and I'm watching it in my living room now. It had some instant rebate thingy going on, and we kicked in like 400 bucks.

*Unfortunately* due to wifey constraints, I am unable to have a surround sound setup with the new TV at this time.
The surround setup is in the family room, and the family room currently cannot contain a 46 incher without major restructuring, which is just *too much* for her to handle. Eventually, she'll probably cave, but for now just watching the TV without surround sound is awesome!

As time passes, and the wife enjoys the new TV with me, I'll probably be able to put at least some small front speakers in the living room with the new TV, and hook it up to a spare amp that I have. Then some wireless speakers in the rear, a slim center speaker, and I should be ok.

We'll see. Such is life with my wife.

Not complaining, but a little frustrated. If it was soley up to me, I would have the 7.1 channel setup going on with all my best speakers, no matter what size they are...and the house would be literally booming.

good for you man... thats why I love costco and if wasnt for my employee discount plus no sales tax day at CC I would of bought my TV from Costo


just wonderin why ure getting 7.1 ... i thought theres nothing broadcasting in it???? someone correct me if I am wrong
CCityEmployee is offline  
post #735 of 842 Old 09-18-2008, 05:44 PM
AVS Special Member
 
Buckeye911's Avatar
 
Join Date: Nov 2006
Location: Chesapeake, VA
Posts: 3,085
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 4 Post(s)
Liked: 21
Quote:
Originally Posted by CCityEmployee View Post

good for you man... thats why I love costco and if wasnt for my employee discount plus no sales tax day at CC I would of bought my TV from Costo


just wonderin why ure getting 7.1 ... i thought theres nothing broadcasting in it???? someone correct me if I am wrong

To my knowledge there aren't TV broadcasts with 7.1 channel sound but a 7.1 AVR can matrix a 5.1 signal to 7.1. Additionally there are DVDs with 7.1 audio mixes and there are HD DVDs and BDs that contain HD 7.1 discrete audio tracks.

The measure of a man's character is what he would do if he knew he never would be found out.
Buckeye911 is offline  
post #736 of 842 Old 10-03-2008, 06:51 AM
Newbie
 
CCreek's Avatar
 
Join Date: Jun 2008
Posts: 5
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I originally posted this in a separate thread, which is now locked and redirected to this thread, so my apologies in advance for the repost.

--------------------------------------------------------------------------------

I want to share with the forum my recent purchase experience, so others can hopefully avoid the same problems.

A little less than a month ago I purchased a Pioneer 5020 at a Best Buy on Long Island (Baldwin, NY). The price at that time was competitive as compared with other B&M stores. I wanted to buy at a local store because I had concerns about how the Pioneer plasma would handle the bright room it was going in and wanted the option to return it if there were issues. Also, I reviewed Best Buy's price guarantee policy in advance and planned on tracking pricing after the purchase.

My first problem was that the set wasn't in stock when I purchased it. They said they would provide free delivery, which we scheduled two weeks down the road. However, on the receipt they reduced the advertised price of the tv by $75 and added a line item for delivery of $75, so the net purchase price was the same. I thought about this when I got home that day and it immediately struck me that this was gaming the system so that should I return it or have a price match, they would work off the advertised price less $75 - so I was out $75 no matter what. I thought about getting this corrected, but chose not to, relying on the hope they would do the right thing if an issue came up.

Meanwhile I started watching competitor pricing. This past Saturday, I went in with an advertisement from J&R in the NY Times. J&R is located in NYC (20 miles away). The price was $200 lower than the advertised price I paid. They said they would match it, but would only cover $125 of the difference, saying they would not cover the $75 delivery charge. Their argument was that it was a package I purchased (tv plus delivery), so they wouldn't price match it. I pushed hard on this issue because the price I paid was what was advertised and no package was mentioned at all. I only took delivery because they were out of stock. After wasting 30 minutes discussing this with them, I walked out.

Yesterday, I saw that J&R reduced the price by an additional $300. I went back to the store and asked for the match. I was prepared to eat the $75, because I would now be getting 110% of a $425 difference. This is when I saw BB's true colors. They did whatever they could not to do the match. Initially, the customer service person said they wouldn't match because J&R isn't a local competitor. I pointed out that they were going to match a lesser price difference from the same store just a few days ago. They still refused. I escalated the issue two levels and finally spoke with the store manager then on duty. She also refused, but her reasoning was that BB reserves the discretion to refuse to do a match. She said that the price difference was just too much and they can't do it without getting into trouble. I had printed out the Price Guarantee policy and had it in hand. Nowhere in the policy that BB has posted online does it say this. I asked the manager to repeat herself clearly because I wanted to understand the specific reason for the refusal. She said the same thing - they had discretion to refuse and in this case the difference was too much.

Basically, in the face of a valid, current advertisement from a legitimate store that is within 20 miles, which had stock of the tv (we confirmed), Best Buy refused to stand behind their Price GUARANTEE. Please note that I was polite and measured throughout these discussions. I expressed my clear disappointment and anger, but at no time raised havoc, as I probably should have. I made clear that I was considering returning the tv given what they were doing. Considering how many tvs are selling at this price point, I would have thought this would have meant something to them. But, it didn't move them in the least.

I have thought carefully about my next steps. I plan to run this up through the corporate chain at Best Buy and tell others (like this forum) of the experience as a cautionary tale. Also, I currently plan to return the set to Best Buy and purchase from a forum sponsor. Unfortunately, I think this is the only way to make the point with them.
CCreek is offline  
post #737 of 842 Old 10-03-2008, 09:07 AM
 
maxdog03's Avatar
 
Join Date: Jan 2006
Posts: 2,804
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by CCityEmployee View Post

I hate customer that do this ****.... Ask a question and then when we don't know pull a fit.

Just because he didn't know one of you little questions doesn't mean you have more knowledge then him. We do this for a job!


Trust me kid, I haven't gone into a CC yet that I didn't know more about their product than they did. I don't now how long you have worked their but the two in my local area that I go into continously have a high turnover rate and are typically young kids with very little technical knowledge.
maxdog03 is offline  
post #738 of 842 Old 10-03-2008, 10:23 AM
Member
 
davee1's Avatar
 
Join Date: Sep 2008
Posts: 30
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
"Best Buy Does NOT Stand By It's Price Guarantee"

I have had many a problem with Best Buy. Too many to discuss here...and your post adds to the total as far as I'm concerned. They should honor their price policy and I think you should return the set and go buy it somewhere else. Screw them. They dont deserve to have your legitimate business. I hate that place.
davee1 is offline  
post #739 of 842 Old 10-04-2008, 12:40 PM
Member
 
CCityEmployee's Avatar
 
Join Date: Sep 2008
Posts: 142
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by CCreek View Post

I originally posted this in a separate thread, which is now locked and redirected to this thread, so my apologies in advance for the repost.

--------------------------------------------------------------------------------

I want to share with the forum my recent purchase experience, so others can hopefully avoid the same problems.

A little less than a month ago I purchased a Pioneer 5020 at a Best Buy on Long Island (Baldwin, NY). The price at that time was competitive as compared with other B&M stores. I wanted to buy at a local store because I had concerns about how the Pioneer plasma would handle the bright room it was going in and wanted the option to return it if there were issues. Also, I reviewed Best Buy's price guarantee policy in advance and planned on tracking pricing after the purchase.

My first problem was that the set wasn't in stock when I purchased it. They said they would provide free delivery, which we scheduled two weeks down the road. However, on the receipt they reduced the advertised price of the tv by $75 and added a line item for delivery of $75, so the net purchase price was the same. I thought about this when I got home that day and it immediately struck me that this was gaming the system so that should I return it or have a price match, they would work off the advertised price less $75 - so I was out $75 no matter what. I thought about getting this corrected, but chose not to, relying on the hope they would do the right thing if an issue came up.

Meanwhile I started watching competitor pricing. This past Saturday, I went in with an advertisement from J&R in the NY Times. J&R is located in NYC (20 miles away). The price was $200 lower than the advertised price I paid. They said they would match it, but would only cover $125 of the difference, saying they would not cover the $75 delivery charge. Their argument was that it was a package I purchased (tv plus delivery), so they wouldn't price match it. I pushed hard on this issue because the price I paid was what was advertised and no package was mentioned at all. I only took delivery because they were out of stock. After wasting 30 minutes discussing this with them, I walked out.

Yesterday, I saw that J&R reduced the price by an additional $300. I went back to the store and asked for the match. I was prepared to eat the $75, because I would now be getting 110% of a $425 difference. This is when I saw BB's true colors. They did whatever they could not to do the match. Initially, the customer service person said they wouldn't match because J&R isn't a local competitor. I pointed out that they were going to match a lesser price difference from the same store just a few days ago. They still refused. I escalated the issue two levels and finally spoke with the store manager then on duty. She also refused, but her reasoning was that BB reserves the discretion to refuse to do a match. She said that the price difference was just too much and they can't do it without getting into trouble. I had printed out the Price Guarantee policy and had it in hand. Nowhere in the policy that BB has posted online does it say this. I asked the manager to repeat herself clearly because I wanted to understand the specific reason for the refusal. She said the same thing - they had discretion to refuse and in this case the difference was too much.

Basically, in the face of a valid, current advertisement from a legitimate store that is within 20 miles, which had stock of the tv (we confirmed), Best Buy refused to stand behind their Price GUARANTEE. Please note that I was polite and measured throughout these discussions. I expressed my clear disappointment and anger, but at no time raised havoc, as I probably should have. I made clear that I was considering returning the tv given what they were doing. Considering how many tvs are selling at this price point, I would have thought this would have meant something to them. But, it didn't move them in the least.

I have thought carefully about my next steps. I plan to run this up through the corporate chain at Best Buy and tell others (like this forum) of the experience as a cautionary tale. Also, I currently plan to return the set to Best Buy and purchase from a forum sponsor. Unfortunately, I think this is the only way to make the point with them.

Please tell me you bargained for two hundred dollars off instead!

I dont know the margin on that tv but it was most likely around cost of the set.... so it would cost them less to have you return it and sell it as open box

I understand your frustration but CC would prob do the same thing.... and dont take it up with the coparate chain cuz your just wasting your time cuz they can make up a defintion for a local competitor and say its someone 5 miles away.... just return your TV and inform others about what happened


And CC would also take 75 dollars off your tv....they have to pay the delivery people no matter wut cuz they are a third party



P.S if you want to screw them over ... return your tv and say you apologize and get the most expensive TV... get protection and all the cables and mounts (no services) and then return it 10 days later... they will be sad and lose more money!
CCityEmployee is offline  
post #740 of 842 Old 10-04-2008, 12:43 PM
Member
 
CCityEmployee's Avatar
 
Join Date: Sep 2008
Posts: 142
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by davee1 View Post

"Best Buy Does NOT Stand By It's Price Guarantee"

I have had many a problem with Best Buy. Too many to discuss here...and your post adds to the total as far as I'm concerned. They should honor their price policy and I think you should return the set and go buy it somewhere else. Screw them. They dont deserve to have your legitimate business. I hate that place.

yep... bad service to one customer 7 others will find out

but thats why CC is in so much trouble Fired all their high paying and experienced employees and got ****** people like me!
CCityEmployee is offline  
post #741 of 842 Old 10-08-2008, 12:42 PM
Newbie
 
CCreek's Avatar
 
Join Date: Jun 2008
Posts: 5
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by CCityEmployee View Post

Please tell me you bargained for two hundred dollars off instead!

I dont know the margin on that tv but it was most likely around cost of the set.... so it would cost them less to have you return it and sell it as open box

I understand your frustration but CC would prob do the same thing.... and dont take it up with the coparate chain cuz your just wasting your time cuz they can make up a defintion for a local competitor and say its someone 5 miles away.... just return your TV and inform others about what happened


And CC would also take 75 dollars off your tv....they have to pay the delivery people no matter wut cuz they are a third party



P.S if you want to screw them over ... return your tv and say you apologize and get the most expensive TV... get protection and all the cables and mounts (no services) and then return it 10 days later... they will be sad and lose more money!


In the interest of fairness, I need to update my earlier post. I did in fact go up the corporate chain. I wasted a fair amount of time with Customer Relations, with a supervisor ultimately offering me a $200 gift card, which I respectfully rejected. I also sent an email to Best Buy's executive offices, expecting that to fall into the spam abyss. I then made arrangements for return of the TV, going so far as to schedule pick up for next week. I also lined up a purchase of another Pioneer 5020 with forum sponsor Cleveland Plasma (thanks Chris). Surprise, Surprise, I then got a message from Best Buy's executive resolution group saying that they were looking into my email. After some short discussions, I was advised that they would credit me the difference of the price I provided and send me a gift card for the amount of the shipping charge - resulting in a full match to the price I provided.

I was very impressed and in my book, Best Buy did the right thing here. While it took far more work then was necessary, at the end of the day, I'm glad to say that I'm keeping the TV I purchased at the more favorable price.
CCreek is offline  
post #742 of 842 Old 10-09-2008, 05:23 PM
AVS Special Member
 
Johnsteph10's Avatar
 
Join Date: Aug 2004
Location: GA
Posts: 4,284
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 20 Post(s)
Liked: 20
How can you be pleased that you had to go all the way up the chain to make them honor their OWN rules?

John
Johnsteph10 is offline  
post #743 of 842 Old 10-13-2008, 11:47 PM
Member
 
CCityEmployee's Avatar
 
Join Date: Sep 2008
Posts: 142
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Quote:
Originally Posted by CCreek View Post

In the interest of fairness, I need to update my earlier post. I did in fact go up the corporate chain. I wasted a fair amount of time with Customer Relations, with a supervisor ultimately offering me a $200 gift card, which I respectfully rejected. I also sent an email to Best Buy's executive offices, expecting that to fall into the spam abyss. I then made arrangements for return of the TV, going so far as to schedule pick up for next week. I also lined up a purchase of another Pioneer 5020 with forum sponsor Cleveland Plasma (thanks Chris). Surprise, Surprise, I then got a message from Best Buy's executive resolution group saying that they were looking into my email. After some short discussions, I was advised that they would credit me the difference of the price I provided and send me a gift card for the amount of the shipping charge - resulting in a full match to the price I provided.

I was very impressed and in my book, Best Buy did the right thing here. While it took far more work then was necessary, at the end of the day, I'm glad to say that I'm keeping the TV I purchased at the more favorable price.

I'm impressed... I am happy for you and I just hope this doesn't happen to others but I'm sure it will
CCityEmployee is offline  
post #744 of 842 Old 10-19-2008, 01:01 AM
Member
 
AWGer's Avatar
 
Join Date: Sep 2008
Location: Massachusetts
Posts: 20
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
I don't know if it's that much of a feel good story.

He won. BB won. But that forum sponsor lost -- after lining up an apparent deal. The ending doesn't feel quite right after all that chest thumping.
AWGer is offline  
post #745 of 842 Old 11-03-2008, 06:43 AM
AVS Special Member
 
tomwil's Avatar
 
Join Date: Feb 2008
Posts: 1,382
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 22
http://investor.circuitcity.com/rele...leaseID=344747

That which may be known of God is evident within man, for God has shown it to them, so that they are without excuse. (Romans 1:19-20)
tomwil is offline  
post #746 of 842 Old 11-03-2008, 08:13 AM
AVS Special Member
 
motoman's Avatar
 
Join Date: Jul 2001
Location: California
Posts: 1,622
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 12
From another thread over in the PS3 forum.

http://consumerist.com/5074161/updat...ing-155-stores

Has a list of the stores now.

I hope they survive as a company but it's looking grim.

Jim
motoman is offline  
post #747 of 842 Old 11-03-2008, 08:16 PM
AVS Addicted Member
 
Johnla's Avatar
 
Join Date: Jan 2003
Posts: 11,515
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 16 Post(s)
Liked: 23
C.C is not the only one, with problems.
Tweeter was sold out to liquidation late Thursday night, so they more or less have now officially gone out of business as of 10-31-08 Friday morning..


http://www.twice.com/article/CA66103...?desc=topstory
Johnla is offline  
post #748 of 842 Old 11-10-2008, 07:25 AM
Senior Member
 
toslat's Avatar
 
Join Date: Jul 2007
Posts: 256
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
toslat is offline  
post #749 of 842 Old 11-18-2008, 07:03 AM
Member
 
Scamallite's Avatar
 
Join Date: Sep 2006
Posts: 120
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 10
Does Costco still honor its old "Lifetime Guarantee" warranty they used to offer with TVs before they changed their policy?

I bought my 40" Sony LCD there before they changed their policy and have a feeling its about to give me trouble (upper left corner of screen is getting dark).
Scamallite is offline  
post #750 of 842 Old 11-19-2008, 01:12 AM
AVS Special Member
 
p3Orion's Avatar
 
Join Date: Jun 2006
Posts: 1,276
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Liked: 41
Will SEARS price match the price on a Panasonic TH-50PX80U from an online store that offers free shipping? I'm looking at New Egg and 6th Ave Electronics. Will they only price match the online price of the TV itself and then you have to pay applicable sales tax and shipping if SEARS charges it. Will SEARS waive their shipping fee if the online vendor is offering free shipping?
p3Orion is offline  
Reply OLED Technology and Flat Panels General

User Tag List

Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page


Forum Jump: 

Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off