Re: Costco's return policy -
It pretty much goes without saying Costco's old return policy was idiotic. It only invited losses, whether it be from average people trying to get price matches within 30 days to price matches within 6 months to people returning their perfectly fine two year old TV for a newer, larger, better, less expensive model on Costco's "neverending upgrade program". Costco brought the losses upon themselves, everyone knows a lot of consumers will do just about anything to save a buck or get something for free or less. Costco's old policy was plain stupid and I feel no pity for any losses they incurred due to it because, as the saying goes, they asked for it.
I personally think people that traded up their TV's every so often are moral crooks. They know what they're doing isn't morally right, but it's technically
ok according to Costco's old "satisfaction guranteed" policy. I would have paid a little more for a TV from Costco than another retailer under the old policy because if I ever had a problem, I could take the TV back down to the store and swap it out for a new one and be back in business in a couple hours instead of waiting for a manufacturer to arrange a service call or have to take your set in somewhere to have it repaired and be out a TV for a while.
The drawn out price matching is a very wavy, gray line. most people are trying to save a few bucks by abusing a policy that technically allows it. The 90 day return allows Costco to differentiate itself from other B&M's and give consumers [perceived] added value and it should significantly reduce the number of people that "upgrade" their TVs periodically. IMO, Costco's price match guarantee should match their return period guarantee, whether it's 30, 45, 60, 90 days or whatever, that would eliminate much of the consumer frustration with the new policy. Costco is asking for losses by telling consumers they can only get a price match for 30 days, but you can return the set for another 60 days no questions asked, which in effect, allows for 90 day pricematching but Costco takes a loss on the returned TV and frustrates the buyer. I think Costco will eventually true up their pricematching/return period, but it may take them a while to review the books under the new policy.
Re: BB and the intranet scandal -
I love how BB corporate says their employees must have "forgot" how to differentiate or access the intranet versus the internet. Does corporate America really think we're that dumb? Take Arthur Anderson LLC as a perfect example. As news of the Enron implosion was getting out, the DOJ finds this email from AA's top attorney "reminding all employees of their document retention policy", which on face value may appear innocuous, but was really saying "SHRED, SHRED, SHRED!!"
BB corporate is playing the old see no evil, hear no evil, speak no evil. I haven't even walked in a Best Buy in 3 or 4 years, things like this remind me why...