Note: Several members have posted asking how to get UTVs repaired. Here's RCA's policy:
RCA does not repair them per se, but offers a swap-out program for $149.95. I don't have the phone number handy but start here:http://www.ultimatetv.com/support.asp
The phone number has changed from the one listed, but you will get the new one when you call.
You have 2 options with them:
1) give them a credit card number and they will charge it $149.95 plus a $600 hold. They will ship the replacement UTV within a couple of days. On the side of the shipping box is a pre-paid UPS ground return label. When they get your old UTV back, they will release the $600 hold on the card. I think you have 10 days to get the old one delivered to them.
2) send your old UTV in first. They will only charge the $149.95 and not put the hold on your card. Note that this way takes 2-3 weeks.
The replacement UTV comes with a 90 day warranty, but no card, no remote, nothing else but a power cord. DirecTV will change your subscription for the old card to the new UTV with no problems.
I suspect that the replacements are re-furbs, although they look new. By the way, they are shipping with the 3.7 software already installed.
After my original post, a couple of members suggested adding info regarding DirecTV's protection plan and Sony repair service. Although I have not investigated either, here are the links to check out:
Another member reported that Sony's charge for repair is $88.77 including shipping and tax. This is not a swap-out, but a repair. It looks like you can input the model number at the link below and obtain the repair cost:http://www.sel.sony.com/service/plsql/rma.inquiry