I think "nickdawg" needs an attitude adjustment. Your comments basically amount to "if you don't like it take your business somewhere else". They are not only totally unhelpful, but also just restate exactly what Petes457 already has said he is considering doing, or would do he if he could. But the point of his complaint is that Time Warner is sacrificing the functionality of their DVR, and tossing away customer satisfaction for the sake of a "feature" that no customer would actually want, and that renders a DVR nearly useless unless the customer spends their day managing a device that is not supposed to require any attention whatsoever. Basic recording of TV is easily done with VCRs or DVD recorders, so the only benefits of having a DVR is to make that kind of recording automatic, and equally to make it possible to ALWAYS have control over the television, even if you haven't chosen to record something ahead of time. I have noticed Time Warners advertising still heavily features the ability for the DVR to allow you to rewind or record live TV and other such functions that are nearly eliminated with this pointless "sleep" function, and not once have I seen the ads show the person in the commercial try to rewind that football game to see that play again, and instead get a yellow error message telling them that the feature that is so heavily touted in the advertising has been intentionally shut off by the cable company, and they actually CAN'T always rewind live TV unless they somehow know ahead of time that they are going to want to do so.
I'm having the same problems with my Timewarner Mystro DVR as Petes457, and a heap more. I tend to have the TV on in the background all day as I work, and watch the same channels for long periods of time, and I also frequently leave the room for extended periods, or am distracted by phonecalls and whatnot, and don't get the chance to choose whether I want the DVR to keep performing one of it's most basic and useful functions. And I sometimes return to find that something is on which I would like to go back and watch from the beginning, or record in it's entirety to watch later. I had a Timewarner DVR running Passport for years and it worked flawlessly until the day they forced the "upgrade" to Mystro. I could always rewind the current channel for up to an hour as long as it had been on the box for that time, and I could always simply hit record at any point during a show to record the entire thing. That DVR died earlier last year, and I can link all of the problems I had with it leading up to it's death directly to the installation of the new Mystro software. As I said it worked flawlessly before that, but from the day they forced Mystro onto the machine I began having problems with the box either constantly self rebooting, or having to be manually rebooted at least once a day. Random channels would simply disappear, the DVR would record jumbled nonesense instead of the show I had set to record, shows I had set to record and even showed up in my schedule to be recorded would simply not record even though I still had most of the boxes HD space empty, and all kind of other garbage that I had not experienced a single time while the box was running Passport. Finally one morning the box simply wouldn't turn on and I had to take it in and replace it. I came home with a 8300HDC and have had nothing but misery with it since. It actually has LESS functionality than my old box did even after the switch to Mystro. Besides this DVR crippling sleep "function" it also lacks many useful settings in the series recording menus that were there in the Passport software, and it no longer seems to be able to tell the difference between new programs and reruns. If I want to schedule a daily series like the Daily Show to record every night it also wants to record every one of the five or so reruns that they show during that night and the next day. With Passport I could have easily set it to only record the episode specifically shown at 10:30 every night, but that basic, yet incredibly helpful function is not a part of Mystro. And in Mystro if I set any series to record only "new" episodes it will still want to record each and every rerun episode as well. After years of barely ever having to look at my recording schedule, and always getting the shows I wanted I now have to go through my recording schedule at least once a week and manually delete dozens of duplicate or unwanted rerun recordings. This is also an excruciatingly tedious process given that the Mystro software runs as slow as the continents drift. Every button press, no matter what it is for, results in a wait of at least five to ten seconds before the system responds to anything else. And one other absolutely disgraceful example is that I can no longer set an entire series to be saved, and not erased when space is needed. I would have some series I absolutely wanted to keep so I could watch, and others I wasn't as concerned about, and didn't mind them being erased if the space was needed for something else. That is no more. Now everything can be erased automatically, and once again I have to go into each individual recording of each and every episode and manually set it to be saved and not erased rather than just setting the entire series to automatically do so. Again after years of barely even looking at anything except the channel guide, and my list of recorded shows to watch I am now having to constantly spend time manually manage everything that under Passport was easily programmable, and totally automatic. At this point I might as well just use my DVD recorder and set it's timers the way we used to with VCRs back in the day. It would probably be a lot less frustrating than trying to hamfist the near useless Mystro into actually doing what I want it to, after those years of being spoiled by the near perfect Passport DVR I once loved.
By I still like the convenience of a DVR, and unfortunately I'm not in a position right now to switch from Time Warner to satellite, and so I'm stuck using their pathetic service for the time being. But that again isn't the point. The point is that I was previously VERY SATISFIED with Time Warner cable, and the DVR they provide. But now I feel like I've been sold down the river. Their concerns for the lifetime of the substandard, and cheap equipment the CHOOSE to provide, and the cost of licensing an excellent functional software like Passport has taken priority over providing a valuable and functional service to their customers, and that is a valid thing to complain about. They have chosen to foist Mystro upon their customers when it is clearly not up to the task, or the standards they set by offering Passport DVRs in the past. It lacks most of the functionality that Passport gave the user, and given my experience with my first DVR I personally think that the Mystro software is so poorly designed that it actually causes the hardware failures that they are now so worried about. It overworks the equipment and so that equipment eventually fails prematurely. And their response isn't to actually put the money and time into FIXING Mystro so that it has all the functionality that their customers were used to having, and runs smoothly and safely, but to build in a "feature" that further cripples the DVR, and makes the money we pay for their "service" feel like an even bigger rip off. Believe me the second I'm able to get a Tivo and/or move to satellite I will. It's just sad that TW Cable would rather see me and other customers leave than to do the work they need to do to be able to at least offer us the equivalent of the service that we have actually gotten from them in the past.