Originally Posted by htevolution
Todd, did you ever find any resolution to your problems?
I've started seeing the same symptoms in my 3-tuner... that's also just under six months old.
I got the no signal/you do not subscribe message for the first time tonight. Like you, I expected a TA or CableCard problem. The Moxi diagnostics made everything look fine in that respect though.
Twice last week, the Moxi locked up. Resets hung (or looped) at the initial Moxi splash screen. Pulling the power altogether finally got it to reboot and work normally for a time, at least. Tonight, a reset after the no signal message sat on the checking hard drive screen for a good 20 minutes before starting up.
Everything is working now, but I'm not confident it will last long. Is this a HDD problem or something else?
By coincidence and perhaps related, my 2-tuner Moxi was quite weird last night, too. My first sign of trouble was it was set to record two simultaneous programs last night, and both were black screens with no sound. I stopped the recording, and tried to tune manually to different channels. Past records showed fine, but I was unable to tune to any channel, getting the "you are not subscribed" message after a bit.
Tried simple reset - no luck; after a minute or so of "checking hard drive" screen went dark, and I gave up after 5-10 minutes of nothing.
Unplugged for a few minutes, and same occurred - checked disk for a few minutes then dark screen' again giving up after a few minutes, though I could hear disk activity.
So I unplugged the Cable Card, then unplugged Moxi for a few minutes, then replugged power without Cable Card installed. Got checking disk screen, and then finally a "Moxi starting up progress bar"; Moxi eventually came back to life but channel list was only the mucked up, showing channel.1 (ie 2.1, 5., 550.1) and only in the clear channels.
Unplugged power, reinserted cable card, and powered unit up again. Again Moxi eventually came back to life, but none of the encrypted channels would show - getting the you are not subscribed screen.
Called Frontier (ex Verizon FiOS), and after an extended call lasting approx 20-30 minutes and providing Cable Card info, they re-paired the Cable Card to my Moxi, and it came back to life with all the expected channels.
Cause: Could it be related to the Moxi/Arris server issue over the weekend? Or perhaps my contract renewal yesterday with Frontier?
In the end, it was quite the scare, as I contemplated the "dead" Moxi for about an hour last night. Thankfully, full operation was restored, with all my previous recordigs still intact.