At this point there's an excellent chance my Moxi is going back. It appears that FIOS is incredibly incompetent when it comes to cable cards. I had similar frustrations with them when I had an HD-Tivo.
First, many in FIOS have no idea of the difference between S-cards and M-cards. Second, they promised me an M-Card was in the mail...that was a lie. Two people within FIOS confirmed my M-Card had been ordered and was scheduled to arrive this week. I was VERY insistent that it had to be an M-Card and I was ensured that it indeed it was. Further, I was told upon receiving it, I would need to call tech support to get it paired. That was fine and totally expected.
When calling to get a tracking # today, I was told a) a tech appointment had to be made to install a cc since they don't mail them and b) FIOS does not yet have M-cards. I spoke to several people in FIOS tech support, customer service and sales. I asked why I was told by two people in two departments, that I was being sent an M-Card. Nobody had any idea why I was given this 'misinformation'.
I was on with Moxi tech support and again, they are great. But even they were unable to resolve this issue at this point. FIOS tech support insists they have never had M-cards but would probably have them in the future.
At this point I warn everyone with FIOS to be very
careful when ordering ANY device that requires M-cards. Dealing with CC's and FIOS can be one of the more frustrating experiences.