i'm hoping someone here might have some ideas. I'm in the St. Louis area with a moxi box, I'm assuming its the 3012.
We have not been able to order ppv on the Moxi. It keeps saying "There was a problem with your order, please contact customer care".
Here's more backstory: we originally had two moxi HD DVR's. Last weekend we tried to order UFC 109, and we got the error on BOTH MOXI BOXES. Called customer care, they didn't have a clue, said I should be getting the signal. Never did, on either moxi box, kept getting the error. The customer care eventually said it was probably because too many people tried to order it at the same time.
Fast forward a few days later, when I got the first bill. I didn't realize it was another $15 per month PLUS a $5 menu fee for a second DVR, so when I realized that I returned it and got a cable card for the second TV for $2 per month. There's no way I'm paying $20/month for a second box!!!!
Fast forward again to this Saturday. Tried to order UFC 110. I even ordered it around noon to be sure I got it early. Well, it played on the downstairs TV with the cable card, but not on the Moxi. Called 3 different technical support people, no one could fix it. All said the signal is going through, they logged into the box, updated it, no issues they could see. We didn't reach our account charge limit for the month, and there's no PPV restrictions on our account. There's no reason they could find for it not to work.
Charter guy came out this morning, and they still can't figure out why. Says it's not the box, that it's a "configuration issue", but no one seems know what that issue is. Does anyone have any ideas or had a similar issue?
This may cause us to go back to DirectTV, LOL. My husband loves his UFC. Switching to charter was my idea, so now it's on me!