Just switched back to Charter from Dish Network over the weekend. I missed my Charter On-Demand...Dish doesn't give much of anything, especially Free Content and Free Premium with Premium channels. Spoiled by DVRs now too since I only had HD last time with Charter, so I got DVR and they came out with a Moxi Box.
During install the tech was even having issues pushing buttons and getting it to respond, but just told me it was downloading so would be slow for a while. He also found a main line signal issue, so hopefully they replaced the main hub serving 16+ people and the signal is better (Will have to check when I get home today).
I called and complained once though about 5 hours after install since still slow (They told me to wait till line was better), but in troubleshooting I found it to be the remote since the Front Panel was fast and sometimes the remote was when it didn't take 3-5 presses to function. Lights on or off didn't seem to matter, in fact I got the opposite results of the other guy here. I did agree on lighting issue though and narrowed it down to either Sun or my Plasma TV since both give my Wii problems depending on position. Usually it is the reflection though, so more likely it is the TV reflecting off the remote lens/walls/etc since even at night it was poor.
Glad I found this thread though as I'm now lightening fast! And, all it took was some wide masking tape (Search Home Depot's website for SKU 690188 to see the kind I mean). If you take a flashlight and shine it to the right of the 3 lights on the left side you will see a darker hole in the middle about 1/4 inch in diameter. Cut a strip of tape and cover the hole and you will have a fast Moxi too! Old VCRs and such used to have wire mesh or darker filters covering them which appears to be what they forgot on these units.
Takes some getting used to the channel based interface vs Grid, but once you figure out Ch Up/Dwn can move by pages and the time shifting it isn't so bad. I just need to figure out how to set defaults now like Dish allowed- Keep till I delete, Start 1min early, and End 2min late...right now I have to manually select this on everything I record which is annoying. Other than this, no standby mode, and the 30min process of selecting what channels to keep in my list I have no complaints and the box works great.