Originally Posted by VJunkinator
UVa, have you heard any further info about the 3012 rollout in Asheville? I've asked several techs and they don't seem to know anything about it. I've been asking for what feels like a year now but I can't find anything out. I appreciate any info you can send my way. Thanks!
Sorry for the lack of a response. I obviously haven't returned to this thread for awhile. I think I posted the full story on the 9012 Moxi board, but here is another retelling.
After my "original" 9012 let smoke out and was replaced around Thanksgiving and had a return visit setup by the tech I got no response for a week or two (about my still suspect replacement 9012), then finally was told the techs weren't allowed to answer their phones from customers or call them back and the local service manager came to my house, and had another replacement 9012 MOXI fail. Not only did he tell me that the 3012s were NOT coming to Asheville, but that they were phasing out the 9012s as well. I suffered with the generic Motorola box for a few weeks during the holidays (it locked up twice a day) and I hated the interface, no 30s skip on Charter remote (I used a Universal programmed for the box) and I could go on.
Learning that the 3012 was NOT coming and 9012s being further phased out (despite only less than a year ago being told that our market was stockpiling them) and support will be dwindling and knowing that the "refurbished" boxes rarely worked the decision was clear.
I have been a Direct TV customer since mid January. I kept my internet service through Charter, but interestingly enough have been fighting network problems in my house for the past few weeks and it is my belief that the root cause may be Charter related, specifically from the filter put on to block my TV feed. Of course I can't prove that and haven't talked to them about it yet either.
Good luck to you and other MOXI users. I was sad to see my MOXI go and miss some of its features, but am learning to deal with the pros and cons of Direct TVs' DVR.