Join Date: Dec 2009
Location: Spring, TX (north of Houston)
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I added an external eSATA drive to my Comcast RNG200 (SARA 18.104.22.168) about 5 weeks ago, following directions here and elsewhere. Everything went as expected. It saw the new drive and asked me to confirm I wanted to format it. I did and then the next time the box was turned on, the extra storage was seen. I recorded several shows in a row on it (because it had so much free space, compared to the internal HD). It worked perfectly.
We had a power failure and I had not yet connected the DVR and external drive to a UPS . :-( Ever since then, the RNG200 will not see the external drive, no matter what I do to it.
I have been following the detailed instructions for the SA 8300SDC for how to get the box to see the hard drive again. Most of the steps listed work, but not all of them. (For example, Vol+ & Vol- and Info does nothing on the RNG200. No reboot, nothing.)
I have done the hard reboot (holding down power button while plugging in the power cord. That clearly forces infor to be loaded again through the cable. It takes several minutes to complete. But it does not see the external HD.
I connected the eSATA drive to my computer and it saw it as unformatted. (Not initialized is what it said.) I formatted it on the PC, thinking that this might prompt the RNG200 to format it again for its system, but it does not ask to do that.
I swapped out the RNG200 box with Comcast, hoping that a new box would see the HD and ask to format it. Nope.
Any other suggestions on what to try?
FWIW, Comcast support on the phone says that the RNG200 does not support an external drive like this. Ha, ha, ha. It worked for me for several weeks.