Join Date: Jul 2002
Location: Jensen Beach, Florida
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Dear TiVo Customer,
Comcast Cable is transitioning to an all-digital cable network. With all-digital cable, extended basic cable channels will be broadcast only in a digital format and will require a cable box to be viewed. However, basic cable channels, which include your local network channels like ABC, CBS, and NBC will continue to be broadcast in analog format.
As a valued TiVo customer, we want to make sure you are well informed about how this change may affect you.
Will the transition affect your TV viewing?
You will need to get a cable box from Comcast to continue receiving all the channels you are currently able to watch. In most areas, Comcast is providing each customer one free digital cable box per household. All you have to do is connect your TiVo DVR to the Comcast digital cable box to continue to use your TiVo DVR.
IMPORTANT: Comcast may offer you a Digital Transport Adapter (DTA), but this device does not allow dual-tuning on the Series2 Dual Tuner DVR. Instead, you should request a digital cable box.
After installing a digital cable box from Comcast, how will your TiVo recording functionality be affected?
Your TiVo Series2 Dual Tuner DVR will continue to be able to dual-tune one digital channel and one analog/basic channel at a time or two analog/basic channels at the same time. Comcast can provide you with its new analog and digital channel lineups.
To learn more about Comcast's all-digital transition and to learn about upgrade options that will enable you to record two digital channels at the same time, please visit our Support Page.
Thanks for being a valued TiVo customer!
Your friends at TiVo