The Official AVS TiVo "Series4" Premiere topic - Page 112 - AVS Forum
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post #3331 of 3333 Old 06-27-2014, 09:23 PM
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In all fairness to Comcast, I don't think I communicated the facts as well as I should have. I knew what was going on, but as far as they're concerned, I've had 4 of their boxes hooked up for the last 20 years. All of a sudden, I tell them that I have 2 Tivos. As far as they're concerned...I now have 2 additional outlets, or a total of 6 outlets. What I forgot to tell them was that I'm no longer using 2 of their DTA's. So I still have 4 outlets. I never returned the DTA's that aren't in use. I've already gotten the "official" notice of my upcoming bill change and when that happens, I'll contact them again AFTER I take back the 2 DTA's. That should eliminate the additional outlet charge since I'm actually replacing their equipment with my own and that's what the FCC specifically covers.


That being the case, my recommendation to anyone contemplating getting a Tivo would be to get a DTA first, then replace it with the new Tivo. It's a lot cheaper to establish a new connection for $1.95 a month and then replace their box then it would be to outright add a Tivo for the cost of a high def box. At least that's my theory. We'll see how it works out at the end of next month.


And yes...I'm very familiar with their customer retention department. They're actually a pleasure to talk with most times.
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post #3332 of 3333 Old 06-28-2014, 07:02 AM
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Quote:
Originally Posted by linkstur View Post
In all fairness to Comcast, I don't think I communicated the facts as well as I should have. I knew what was going on, but as far as they're concerned, I've had 4 of their boxes hooked up for the last 20 years. All of a sudden, I tell them that I have 2 Tivos. As far as they're concerned...I now have 2 additional outlets, or a total of 6 outlets. What I forgot to tell them was that I'm no longer using 2 of their DTA's. So I still have 4 outlets. I never returned the DTA's that aren't in use. I've already gotten the "official" notice of my upcoming bill change and when that happens, I'll contact them again AFTER I take back the 2 DTA's. That should eliminate the additional outlet charge since I'm actually replacing their equipment with my own and that's what the FCC specifically covers.


That being the case, my recommendation to anyone contemplating getting a Tivo would be to get a DTA first, then replace it with the new Tivo. It's a lot cheaper to establish a new connection for $1.95 a month and then replace their box then it would be to outright add a Tivo for the cost of a high def box. At least that's my theory. We'll see how it works out at the end of next month.


And yes...I'm very familiar with their customer retention department. They're actually a pleasure to talk with most times.
I hope that your theory will pan out for you, but that's not how Comcast's billing scheme is structured. The $10 p.m. outlet fee is for any additional digital device (HD STB, DVR, CableCARD, etc.). The DTA is an analog device (it "adapts" the incoming digital signal to analog) and therefore carries a lower $2 p.m. charge; you can not swap a DTA for a CableCARD on your account and reasonably hope that your charges will not increase. Now, as has already been pointed out numerous times on this thread, Comcast's billing system is notoriously inconsistent and arcane, so as always YMMV.

The additional fees you are subject to are also a function of your subscription plan; e.g., if your rate includes a Comcast DVR but you are using your own TiVo in lieu of Comcast's equipment, then you should not be charged any additional CableCARD or digital outlet fees, and you are entitled to a customer-owned equipment (COE) credit of (typically) $2.50 per item.

Also, any fees, although assessed on a monthly basis, are prorated per diem; so if you are not using those two DTA's for which you are being assessed a separate monthly fee, you have a small financial incentive to turn them in right away rather than waiting for the next billing cycle.
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post #3333 of 3333 Old 07-09-2014, 04:17 AM
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TiVo Summer SW Update 20.4.2

The Summer Premiere SW Update brings:
  • New Roamio Style UI to the Premieres and Minis
  • Big Improvement in HDUI Speed
  • New (optional) Categories to the My Shows list


http://www.tivo.com/serviceupdates

Here is a YouTube video of some of the new features:

TiVo Roamio Pro, Premiere XL4, Premiere 2TB-WD20EURS, TiVo Mini
Win7 WMC SiliconDust HDHomeRun Prime, Cisco Tuning Adapter Status Troubleshooting

Last edited by Bryan_CoxPHX; 07-09-2014 at 04:23 AM.
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