The Official AVS TiVo "Series4" Premiere topic - Page 113 - AVS | Home Theater Discussions And Reviews
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plamar's Avatar plamar 02:59 AM 08-16-2014
Quote:
Originally Posted by dturturro View Post
$99 Lifetime Sub?! What number did you call?
The regular Tivo number. They gave it to my because of the length of service on the box.

YMMV.

dturturro's Avatar dturturro 08:47 PM 08-16-2014
Quote:
Originally Posted by plamar View Post
The regular Tivo number. They gave it to my because of the length of service on the box.

YMMV.
So I called customer service and the initial operator quoted $399 per unit. I asked for customer retention or cancellation department and I was transferred to "Advanced Billing Support". After explaining my intention to convert to Lifetime Service for less than the $399 each I was put on hold for a few minutes and the rep came back with $99 each!
linkstur's Avatar linkstur 07:21 PM 09-05-2014
So I gave the new software a couple of months and I've decided I'm not a big fan. Before the update, my unit worked great... since the update:


I find NO increase in menu speed. Quite the contrary. I'm getting a lot of spinning circles when I change selections. Still slow between networked devices.


On a personal preference note...I liked the old color scheme better. Probably just a resistance to change thing for us older folks.


Ever since the update I'm losing one tuner almost daily...at least every other day. It just goes blank and whatever channel I tune to says that I'm not authorized to view that channel. When this happens, at the same time I lose my ability to view anything "On Demand". I have to unplug and re-start the unit before it will work properly again. Occasionally, not all channels go blank and a handful will still work, but the majority are not available.


Thanks for the posts about how to remove the new side menu and also how to get rid of the Netflix thing. That was truly a royal pain. Additional keystrokes and all that. I did notice that there's a huge ad when you hit the pause button right above the progress bar when you watch a football game. I haven't noticed it anywhere else.
Bryan_CoxPHX's Avatar Bryan_CoxPHX 09:20 PM 09-05-2014
Quote:
Originally Posted by linkstur View Post
So I gave the new software a couple of months and I've decided I'm not a big fan. Before the update, my unit worked great... since the update:
The Fall SW Update Priority List is now open. I am sure many bugs have been fixed.
http://www.tivo.com/priority20.4.4

If you sign up, you will most likely get the new update in the next 2 weeks.
BIGA$$TV's Avatar BIGA$$TV 10:51 AM 09-06-2014
Quote:
Originally Posted by linkstur View Post
So I gave the new software a couple of months and I've decided I'm not a big fan. Before the update, my unit worked great... since the update:


I find NO increase in menu speed. Quite the contrary. I'm getting a lot of spinning circles when I change selections. Still slow between networked devices.


On a personal preference note...I liked the old color scheme better. Probably just a resistance to change thing for us older folks.


Ever since the update I'm losing one tuner almost daily...at least every other day. It just goes blank and whatever channel I tune to says that I'm not authorized to view that channel. When this happens, at the same time I lose my ability to view anything "On Demand". I have to unplug and re-start the unit before it will work properly again. Occasionally, not all channels go blank and a handful will still work, but the majority are not available.


Thanks for the posts about how to remove the new side menu and also how to get rid of the Netflix thing. That was truly a royal pain. Additional keystrokes and all that. I did notice that there's a huge ad when you hit the pause button right above the progress bar when you watch a football game. I haven't noticed it anywhere else.
You may want to try the SPSPauseS code to drastically reduce the time the progress bar is visible. I don't like the progress bar covering up what I am watching and I don't like the ads. The code pretty much eliminates that problem.
linkstur's Avatar linkstur 12:01 PM 09-06-2014
Quote:
Originally Posted by b_scott View Post
1)
2) I obviously assumed you had Netflix because it's showing up in your video providers. Just turn off NF from video providers and it shouldn't show up.

Tried to find the video providers and couldn't. I'd like to get rid of the whole gang of the...Netfilx, Hulu, etc. Where is the menu to select these?
linkstur's Avatar linkstur 12:02 PM 09-06-2014
Quote:
Originally Posted by BIGA$$TV View Post
You may want to try the SPSPauseS code to drastically reduce the time the progress bar is visible. I don't like the progress bar covering up what I am watching and I don't like the ads. The code pretty much eliminates that problem.
SPSPauseS? Is that slow/pause/slow/pause/slow?
b_scott's Avatar b_scott 12:09 PM 09-06-2014
Quote:
Originally Posted by linkstur View Post
Tried to find the video providers and couldn't. I'd like to get rid of the whole gang of the...Netfilx, Hulu, etc. Where is the menu to select these?

Go to channels under settings.
Bryan_CoxPHX's Avatar Bryan_CoxPHX 07:04 PM 09-06-2014
Quote:
Originally Posted by linkstur View Post
SPSPauseS? Is that slow/pause/slow/pause/slow?
Use this key sequence while playing a recording.

Select Play Select Pause Select
BIGA$$TV's Avatar BIGA$$TV 07:26 PM 09-06-2014
Quote:
Originally Posted by Bryan_CoxPHX View Post
Use this key sequence while playing a recording.

Select Play Select Pause Select
I sure wish those codes would stick rather than going away when the device reboots. Not so bad on my premiere, but it takes forever on my mini to get the minimal progress bar code to take hold. Usually takes at least ten tries.
linkstur's Avatar linkstur 11:13 AM 09-07-2014
Quote:
Originally Posted by b_scott View Post
Go to channels under settings.
Thank you. That worked great. For some reason, that's the only menu I didn't go through because it didn't make sense for video sources to be there.
JoeKustra's Avatar JoeKustra 05:16 PM 10-24-2014
Winter update time. 20.4.5 is available for testing.
http://www.tivocommunity.com/tivo-vb...d.php?t=522219
Jed1's Avatar Jed1 12:33 PM 10-25-2014
Quote:
Originally Posted by JoeKustra View Post
Winter update time. 20.4.5 is available for testing.
http://www.tivocommunity.com/tivo-vb...d.php?t=522219

I signed up my two Premiere 4s for the Priority Update this morning.
http://www.tivo.com/priority_20.4.5
chi_guy50's Avatar chi_guy50 08:51 AM 11-07-2014
I've been using TiVo for the past five years, first with two Series3HD's and then two Premieres (Elite and basic). I've always had two multi-stream CableCARDs from Comcast, for which I was paying a grand total of $1.50 p.m.; together with the two customer-owned equipment (COE) credits of $2.50 each, I was actually accumulating a balance in my account of about $4.00 p.m. (including tax and fee credits). Since I get my service via my HOA's bulk services agreement, there were no other charges on my account.

Then, in July 2012, Comcast changed my billing by removing the CableCARD line items and substituting a "Digital Service" charge of $9.95. Even though, with the COE credits, I was still only paying about $5.00 p.m. (the IMHO quite reasonable equivalent of $2.50 per CableCARD), the duplicitous manner in which Comcast had rewickered the billing just stuck in my craw. Instead of having the honesty to list the actual equipment I was renting and the per-item charges, they were pretending that there was no accounting or assessment for the CableCARDs but that I was liable for "digital service" charges of $9.95 for each digital device on my account after the first one. As we all know, this was done to allow them to charge us $10 a pop for each additional digital device running off of a CableCARD, while circumventing any FCC challenges regarding unfair card fees. Thus, customers who had three or four cards could be billed as much as $25 more p.m. without any change in equipment or services.

By complaining and negotiating offsets plus additional free services (HBO/SHO), I was able to avoid actually paying these charges until this last August when I finally used up the accrual in my account. So in September I took advantage of the new inclusion of product lifetime service (PLS) in the TiVo Mini pricing and picked one up at Best Buy for only $82.60 (including tax). Yesterday--having had time to test out the Mini and satisfy myself that it would substitute admirably for the seldom used Premiere in my bedroom--I sold my basic Premiere w/PLS for $375 and returned the second CableCARD to Comcast (very friendly and competent CSR in the retail store, BTW). Now I'm back to running a monthly accrual of about $3.00 on my Comcast account, and TiVo gets an additional box in service. The basic Premiere, which I purchased in March 2012 for $459 (w/PLS), wound up costing me the equivalent of $2.80 p.m. to "rent" (exclusive of the new "digital service" fee)--not a bad investment compared to Comcast's $15 to $20 DVR rental charges.

Ironically, I would have been glad to give my money to Comcast if they had just been aboveboard with their billing. I am happy with the cable TV service (in fact, I was the one who arranged for my HOA's 10-year contract with them) but their DVR is inferior to TiVo and not worth what they're charging for it. IMHO Comcast has done a great job in the past several years improving customer service, but their consumer ratings will remain below par until they make their billing services more uniform, transparent, and reliably honest.

TiVo has been a great product for me and my wife and I can't recommend it highly enough. Even at the current MSRP pricing of $150 (w/PLS), the Mini is a handy and (thanks to MSO greed) cost-effective DVR extender. Paired with a Roamio Pro (which I can see myself upgrading to at some point), it should satisfy most consumer demands.
Kelson's Avatar Kelson 12:28 PM 11-07-2014
Quote:
Originally Posted by chi_guy50 View Post
As we all know, this was done to allow them to charge us $10 a pop for each additional digital device running off of a CableCARD, while circumventing any FCC challenges regarding unfair card fees.
This was always their dream that was made possible by their transition to digital cable -- to be able to charge a fee for every single device you have hooked to their cable. In a saturated market you can only grow revenue by stealing customers from the other guy or extracting more money from your current base.

The Mini is great. Since you are using it with a 4-tuner TiVo I would remind you that the Mini won't release the tuner from the host TiVo for several hours on its own. I make it a habit to hit the TiVo button on the remote after I turn off the TV to send the Mini to the TiVo menu which releases the tuner back to the TiVo.
dsinger's Avatar dsinger 07:13 AM 11-15-2014
Help! Tivo seems to have updated the firmware or did something else to my Premiere overnight. This AM I get the on screen message that the Tivo can't find the attached HD and to make sure it's still attached and turned on etc or to press clear and in effect delete the HD and it's contents. The HD IS attached and running just like it was the last time the Tivo was used as a source (last night) and the Tivo was not unplugged or put in standby. Repeated rebooting of the Tivo brings up the same message. THIS has happened before and seems to occur about once or twice a year presumably after a firmware update. Last time got it to work by turning off tuning adapter before reboot. Left myself a note to make sure I did it correctly next time. Problem is this time it doesn't fix the problem. Checked external HD (WD one specially made for Tivo), reseated power cord and sata cable etc. In addition to tuning adapter have cable card from Bright House. At least 6 attempts to reboot and get it working. All failed. Currently have Tivo unplugged.

Any thoughts on source of problem and how to fix it would by appreciated. Thanks
Phil Tomaskovic's Avatar Phil Tomaskovic 09:20 AM 11-15-2014
Quote:
Originally Posted by dsinger View Post
Help! Tivo seems to have updated the firmware or did something else to my Premiere overnight. This AM I get the on screen message that the Tivo can't find the attached HD and to make sure it's still attached and turned on etc or to press clear and in effect delete the HD and it's contents. The HD IS attached and running just like it was the last time the Tivo was used as a source (last night) and the Tivo was not unplugged or put in standby. Repeated rebooting of the Tivo brings up the same message. THIS has happened before and seems to occur about once or twice a year presumably after a firmware update. Last time got it to work by turning off tuning adapter before reboot. Left myself a note to make sure I did it correctly next time. Problem is this time it doesn't fix the problem. Checked external HD (WD one specially made for Tivo), reseated power cord and sata cable etc. In addition to tuning adapter have cable card from Bright House. At least 6 attempts to reboot and get it working. All failed. Currently have Tivo unplugged.

Any thoughts on source of problem and how to fix it would by appreciated. Thanks
I'm afraid it's your external HD is dead or on its way to being dead. I have found the WD external hard drives to be very shoddy both the TiVo version and the version for PCs (which probably aren't even different. I've also found that the actual HD is ok but the circuit board fails which provides the interface. At least for my PS external HD case.


Unfortunately I don't know anyone who will repair it and use the old HD. Also because the HD is in a RAID configuration with the TiVo's internal HD, you will lose everything by reverting back to just the internal HD.


The last time this happened for me, if I left the external HD unplugged for several days, it would eventually be recognized. However this wouldn't last long. I was able to use TiVo desktop to get all the programs off the drives and then I installed a new larger drive which was bigger than both combined (older HD model).


SO give it a few days and see if it comes back but be ready to just dump the external HD and reformat the interna HD (or replace it if you need more space).
dsinger's Avatar dsinger 10:30 AM 11-15-2014
Phil: Thanks. Hope you are wrong re HD. This only seems to occur roughly every 6 months or so and after Tivo has updated software although I can't prove that. The choice it gives me in order to continue booting up seems to say it is going to erase all recorded programs with no explicit option to do otherwise. If I interpret your comments correctly you are saying unplug the sata cable from the Tivo and do another reboot, hope it reboots successfully , wait a few days unplug the Tivo reattach the sata cable and reboot again and hope it recognizes the drive. Is this correct?

Another thought that occurred to me is perhaps I should call the cable company and have them ping the Tivo. Perhaps the software update lost the cable connection which might explain why the tuning adapter was involved in this last time and the HD problem relates to an attempt to maintain copy protected recordings. In other words the cable HDCP thinks I am going to drop cable service and it doesn't want me to continue to have access to copy protected material. Question is would a ping be successful if the Tivo was completely booted up i.e chicken and the egg situation.

Thanks again.
Phil Tomaskovic's Avatar Phil Tomaskovic 12:50 PM 11-15-2014
Quote:
Originally Posted by dsinger View Post
Phil: Thanks. Hope you are wrong re HD. This only seems to occur roughly every 6 months or so and after Tivo has updated software although I can't prove that. The choice it gives me in order to continue booting up seems to say it is going to erase all recorded programs with no explicit option to do otherwise. If I interpret your comments correctly you are saying unplug the sata cable from the Tivo and do another reboot, hope it reboots successfully , wait a few days unplug the Tivo reattach the sata cable and reboot again and hope it recognizes the drive. Is this correct?

Another thought that occurred to me is perhaps I should call the cable company and have them ping the Tivo. Perhaps the software update lost the cable connection which might explain why the tuning adapter was involved in this last time and the HD problem relates to an attempt to maintain copy protected recordings. In other words the cable HDCP thinks I am going to drop cable service and it doesn't want me to continue to have access to copy protected material. Question is would a ping be successful if the Tivo was completely booted up i.e chicken and the egg situation.

Thanks again.
If you boot without the sata cable plugged then you will definitely not be able to continue without erasing everything and reformat. That is why I think the external drive is malfunctioning. The TiVo isn't seeing the system fully populated because files are spilt up between the 2 drives. One file can be split up across boss drives. So if the external is not connected then it looks like the who system is corrupted.


So I'm suggesting leave the whole TiVo and external drive unplugged from power. Wait a few days and reboot with the external drive connected.


Once you add an external drive, you can never go back to the single internal drive without a reformat.
dsinger's Avatar dsinger 02:32 PM 11-15-2014
^ Thanks again.
WS65711's Avatar WS65711 06:45 PM 01-03-2015
My son attends TCU and we decided to make the trip to the Peach Bowl to see them play Ole Miss...

Since live sports events often run over the allotted time, before leaving I set three of my four Premiers to record the game. I set one to record for the allotted time (3-1/2 hours), one to record for an extra half hour, and one to record for an extra hour. It turns out that the actual game ran 3 hours and 25 minutes.

In attempting to preserve the video file for posterity (since my son in the student section appeared on screen a number of times) I chose to transfer the 3:30 file to my computer using kmttg. Well the transfer ends about 2:30 into the file, leaving me with a watchable (but truncated) video that ends midway through the third quarter. Thinking it was just a glitch, I tried the transfer again (several times) but each time it ends at the same spot. I viewed the video on the TiVo, and there is no apparent video or audio anomaly on the TiVo. Then I tried transferring the 4 hour file from the other TiVo and it transfers fine. I then went back to the first TiVo and tried again using TiVo Desktop, but the transfer ends again in the same spot.

This morning I successfully transferred the entire 3:30 file from the original TiVo to my 4th Tivo over the network. Then I tried to transfer from THAT TiVo to the computer via kmttg, but the video again ends in the same spot as before. I also tried transferring the 3:30 file to a different computer, but again.. no dice . . .

I don't have any software that will edit the 4 hour file down to 3:25 without loss of video quality, that's why I am trying desperately to get the 3:30 file to transfer to the computer. But why won't it transfer?
Kelson's Avatar Kelson 07:06 PM 01-03-2015
Quote:
Originally Posted by WS65711 View Post
But why won't it transfer?
I have, on occasion, come across recordings like that. There is something in the recording that triggers a file corruption upon transfer. My solution has been to reboot everything -- TiVo an PC and retry the transfer. Generally the second or third time does it.

I would advise using the latest version of kmttg and for get about TiVo Desktop for transfer to PC. They have not updated TiVo Desktop in years and while it works solidly with TiVo HD, it is prone to transfer glitches with Roamio and Premier.
Jed1's Avatar Jed1 07:11 PM 01-03-2015
Quote:
Originally Posted by WS65711 View Post
My son attends TCU and we decided to make the trip to the Peach Bowl to see them play Ole Miss...

Since live sports events often run over the allotted time, before leaving I set three of my four Premiers to record the game. I set one to record for the allotted time (3-1/2 hours), one to record for an extra half hour, and one to record for an extra hour. It turns out that the actual game ran 3 hours and 25 minutes.

In attempting to preserve the video file for posterity (since my son in the student section appeared on screen a number of times) I chose to transfer the 3:30 file to my computer using kmttg. Well the transfer ends about 2:30 into the file, leaving me with a watchable (but truncated) video that ends midway through the third quarter. Thinking it was just a glitch, I tried the transfer again (several times) but each time it ends at the same spot. I viewed the video on the TiVo, and there is no apparent video or audio anomaly on the TiVo. Then I tried transferring the 4 hour file from the other TiVo and it transfers fine. I then went back to the first TiVo and tried again using TiVo Desktop, but the transfer ends again in the same spot.

This morning I successfully transferred the entire 3:30 file from the original TiVo to my 4th Tivo over the network. Then I tried to transfer from THAT TiVo to the computer via kmttg, but the video again ends in the same spot as before. I also tried transferring the 3:30 file to a different computer, but again.. no dice . . .

I don't have any software that will edit the 4 hour file down to 3:25 without loss of video quality, that's why I am trying desperately to get the 3:30 file to transfer to the computer. But why won't it transfer?

I ran into this same issue last year when I tried to transfer the whole season of Boardwalk Empire to my computer using TiVo desktop. I remember the transfer on the one episode would stop at the 6 minute point. I tried to transfer this episode repeated times.
I did what you did and transferred the episode to my other TiVo and then transfer from that TiVo and it stopped at the 6 minute mark.
The episode would play perfectly on both TiVos. Since the season had ended I never had the opportunity to try and record the episode again so I gave up. Out of frustration I deleted the rest of the season and forgot about it.
The only thing I could recommend is to try one of those free TiVo desktop programs, Kmttg or PyTiVo.
WS65711's Avatar WS65711 07:12 PM 01-03-2015
Quote:
Originally Posted by Kelson View Post
I have, on occasion, come across recordings like that. There is something in the recording that triggers a file corruption upon transfer. My solution has been to reboot everything -- TiVo an PC and retry the transfer. Generally the second or third time does it.

I would advise using the latest version of kmttg and for get about TiVo Desktop for transfer to PC. They have not updated TiVo Desktop in years and while it works solidly with TiVo HD, it is prone to transfer glitches with Roamio and Premier.
I did reboot the TiVo (that recorded the 3:30 file) today. I'll try some additional reboots tomorrow. I have not rebooted the computer, however as mentioned I did try a second computer. I will look for an update to kmttg. I only tried TiVo Desktop because I was having no luck with kmttg . . .
Kelson's Avatar Kelson 07:16 PM 01-03-2015
Quote:
Originally Posted by WS65711 View Post
I will look for an update to kmttg. I only tried TiVo Desktop because I was having no luck with kmttg . . .
Latest version is v1.1i.
You can trigger an update from the kmttg help menu.
WS65711's Avatar WS65711 07:19 PM 01-03-2015
Quote:
Originally Posted by Kelson View Post
Latest version is v1.1i.
You can trigger an update from the kmttg help menu.
Yeah... looks like mine is "v0p9l"
WS65711's Avatar WS65711 08:50 PM 01-03-2015
Well, I updated one computer to the more recent kmttg "v1p0a" (didn't see v1.1i). But the transfer of the 3:30 file still ends at the same spot. Tomorrow I guess I'll try rebooting the TiVo a few more times and see what happens . . .
Kelson's Avatar Kelson 12:00 AM 01-04-2015
Quote:
Originally Posted by WS65711 View Post
Well, I updated one computer to the more recent kmttg "v1p0a" (didn't see v1.1i). But the transfer of the 3:30 file still ends at the same spot. Tomorrow I guess I'll try rebooting the TiVo a few more times and see what happens . . .
You may need to get to the v1.1 series manually. Here is the SourceForge download link for v1.1i

However, according to their wiki, you should be able to upgrade to v1.1i from v1p0a using the help menu.
Quote:
UPGRADE INSTALLATION TIPS (Version v1p0a or later)

Starting with version v1p0a you can now update kmttg installation to latest official version automatically using Help-Update kmttg... menu entry. kmttg will check your installed version against the latest available official version and prompt to update if they are different.
You can also update helper tools now automatically using Help-Update tools... menu entry if running on Windows or Mac platforms. Note that there is no tools version check so this can be used to install the latest available tools zip package regardless if you have installed it before or not.
Go to the kmttg help menu and you should be able to upgrade to v1.1i.
After you do that, go back to the help menu and upgrade the tools.
WS65711's Avatar WS65711 09:04 AM 01-04-2015
Ok.. so I did the update to v1.1i along with the Tools update, and I rebooted the 3:30 TiVo again... but still no joy . . .

The two things that puzzle me most are that the 3:30 file will transfer just fine to another TiVo, and that the 4:00 file from another TiVo will transfer just fine to the computer, but yet the 3:30 file simply refuses to transfer completely to the computer.. always stopping in the same spot midway through the 3rd quarter.
drhankz's Avatar drhankz 10:26 AM 01-04-2015
Quote:
Originally Posted by WS65711 View Post
Ok.. so I did the update to v1.1i along with the Tools update, and I rebooted the 3:30 TiVo again... but still no joy . . .

The two things that puzzle me most are that the 3:30 file will transfer just fine to another TiVo, and that the 4:00 file from another TiVo will transfer just fine to the computer, but yet the 3:30 file simply refuses to transfer completely to the computer.. always stopping in the same spot midway through the 3rd quarter.

WHY NOT USE TiVo Software --- HERE

Or use TiVo Transfer from Toast
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