Here is the latest update on getting my home wide network and HD 24 box upgrade. I have 2 DVR's and an HD20, for 3 boxes in the house. I called directtv 5 weeks ago and ordered a new HD24 DVR. The gal wanted to charge me $200 for it. She looked up the different offers and told me to get the home wide network for $150 and I would get 2 HD24 boxes. When I was passed off to the confirming gal, she repeated back that I was getting 2 HD24 boxes. So being happy that two boxes were coming all was right and ready to be done.
The next day I get a confirming email, I am getting one box upgrade. Not knowing what that meant I called. I was told the main screen did not list the type of box. I was also told; the installer screen listed one HD24 DVR box upgrade. I accepted this. She explained they could not give me more than one HD24 due to scarcity. Since she made sure it was correct, we went ahead with the install.
One week later, two installers show up, no mention of the HD24 on their paperwork, but he did have a 24 on the truck. He shot the line of site and I needed to cut 20 feet of my tree and some of a neighbors tree. The gentleman had me setup another appointment and he said he would return with a HD24 and get it done.
Three weeks and $500 later, another different guy shows up, no box and no information on his sheets. We call directtv and get the run around. Since Larry didn't have an HD24 in his car, what to do. Directtv wanted me to go ahead with the home wide network install. One silly question, when do I get my HD24 box? Silence, no answer. Larry had another number to call. After calling some guy, I was told I misunderstood and he was sorry. I was apologized to that I didn't know what I was getting. Silly customer. Well he then told me that they cannot guarantee a specific box model number. And they didn't. As he dug in the notes, he found where noted, I was to get a specific box.
So bottom line, I paid $150 upfront to have 2 HD24 boxes and home wide networking. Then I paid another $500 to trim 2 trees. Signal for my old system worked, they needed better for the new box. So total paid $650. Sitting here with old system, no new boxes and a lied to neighbor. I didn't need to trim her tree, I told her I did. I guess being a customer for over 12-years does get you something after all.
This happened in Minnesota
Life is enjoyable with good quality