I just got FIOS installed yesterday. The tech shows up with my 2 DVRs, but thye're both QIP-6416 (1st gen HD/DVR 160GB), which, according to dslreports, are phased out except for occasional refurbs only." The installation tech says that's all he's had for weeks and I have to call the compnay. I did, while he was still working, and the reps said there aren't any 500 gb DVRs available anywhere in the U.S. I asked him if the stores had them. He, and his supervisor, said no. If they did, the installers would too. He told me to complain to Motorola because they're not making them, and Verizon has been out of them for months. He told me to go on the Verizon web site and put my name on the waiting list.
Thanks to this site, I knew that what they were telling me wasn't true. I called my local Verizon store. The rep there said they have 7216s and 7232-P2 's in plenty of quantity! (I didn't tell him I wanted to switch - just said I wanted to add one in place of an STB.)
Do the stores just let you switch them out for free, or do I have to pretend I'm adding more DVRs?