Originally Posted by justanotherokie
Cox Tulsa came out today (Sunday) because I reported a bad client box. If you want this setup you better do some homework and be patient so you can communicate effectively with the Cox folks.
The symptom started as 2 back to back self reset's (Pink Screen). This re-setting thing became very frequent so I called Cox for the 2nd time to come out.
Frequently during part 2 of the reset(downloading content) the screen would go blank towards the end. Now I know that this is when the screen flashes and is about a minute before it resizes to a smaller scale which is immediately before you can view channels.
They replaced my client box (3rd Client Box). This one is working flawlessly and boots up much faster. What was different about this box? It still had the plastic over the display.
From what I can glean is that there was a production problem with the clients. This is where communication comes into play. Insist with the Cox Tech that he install a brand new factory fresh client box and you can identify it by the plastic screen cover.
Another thing I've discovered when trying to access the DVR and receive an error with COX phone number and the message says report 22.214.171.124 or something like that you need to reset the Host Box then
reset the Client Box. When resetting the Host Box always reset Clients afterword.
This client has been running for 11 hours without a reset and I'm holding out hope.
This is the EXACT problem the one problematic client box (3 times) has had (pink screen auto reset), and now the host box has done it three times in a week.
I just had a tech sup out and he rewired the entire house. Here are some things I noticed.
Before: DS -2.5 db After: DS -0.6 db
Before: US 50.2 db After: US 48.2
Before: S/N 35.6 After: S/N 35.5
Client 1 (this is the one that has been replaced 3 times since last July):
Before: DS -1.0 db After: DS 0.1 db
Before: US 46.2 db After: US 47.2
Before: S/N 36.5 After: S/N 36.7
Before: DS -4.7 db After: DS 0.0 db
Before: US 54.0 db After: US 46.7
Before: S/N 37.5 After: S/N 39.5
Things that were changed..
MOCA filters (two) were placed in the POE box at the house. Previously only one existed at the back of the EMTA.
A four way splitter was used to serve all connection points. Previously, there were three two way splitters (POE to Client 2/Host 1 split; POE to EMTA/Client 1 split). Now each gets there own connection with no splitters in the house.
We'll see what happens over the course of the next 2 weeks or so. Cox is not out of the woods yet.
Oh, and BTW? Every one of the client replacements had the plastic covering the front, so they were all factory new (and I asked as such when installing them).