Originally Posted by domino92024
...And you are familiar with the engineers involved......how?
Hey Domino..... Do you ever have anything educated to say?? All you seem to do is write back smart remarks to people who are disgusted with the obvious lack of support they are getting from Cox cable in regards to the new "State of the art, whole home dvr service" paired with the highly touted TRIO guide!! Which is a total piece of CRAP!!!!!
In Case you haven't noticed, about 95% of the people on here have done nothing but complained... including current COX employees, who have returned the boxes themselves because of the annoying problems... Now that doesn't say much for the company, when it's own employees won't use the new equipment.
All people are looking for is some sort of official remark from Cox Cable... saying we are aware of problems and they will be corrected on such and such a date.. or in, this or this quarter!!!
But so far.... No word from anyone....
It seems, as far as Cox is concerned, the system is running flawlessly. ????
I have talked to many...many, Field service/install techs .... and every one of them says the same thing.... no idea when or if they will repair any of the well known problems.
Managers are aware of the problems.... techs are aware of the problems... but still no tech support from the people who should be fixing items.. like the "Engineers"!!!!!!!!!
So get a grip and quit dishing out the smart remarks... and join the rest of us that are trying to get Cox to help it's customers ,who pay their hard earned money trying to get what is supposed to be great service from
"OUR FRIEND IN THE DIGITAL AGE?????....