I am banging my head into the wall trying to figure out why I can't get the four-finger press to work. I have a 2-tuner, rev 1.02 Moxi that perpetually reboots itself; the original hard drive starts clicking about once a second during the boot until it gives up. I'd say the drive is bad. I have a few hard drives handy that I'd like to try, and based on reading this thread I think one of them should work. But all attempts to get the FFP to work have failed. It's just the four arrow keys on the front panel as you plug it in, right? That and make sure it's hooked to the Internet.
Network-wise, my Moxi normally runs through a hub behind the TV which is then uplinked to a router, which connects to a Comcast cable modem. I've tried connecting to the router (bypassing the hub), resetting the router and modem (in both orders), and connecting directly to the cable modem (again resetting it). I also tried Internet Sharing from a laptop with an auto-crossover Ethernet connection, thinking that might somehow give it the IP it's looking for faster. No dice. Every time I hold the buttons in it's the same: Moxi logo for 15-20 seconds, flash to black for a second, then more Moxi logo until it gives up and reboots. I never get anything asking about starting the recovery process.
I read further back in this thread that someone was curious as to how much Moxi charges for a replacement HD. Having just contacted them, I can report that they call all repairs "warranty work" regardless of the age of the unit, and their pricing structure for repairing a unit was given to me (rather oddly) as follows for both 2-tuner and 3-tuner Moxi's:
1-30 Days: No Charge
31-90 Days: No Charge
91-365 Days: $79
366+ Days: $149
Has anyone else been utterly unsuccessful at getting the FFP to work? I don't want to dump another $150 into this thing when it's pretty obvious that getting another 18 months out of it would be lucky at best. However, I don't mind trying the 1TB drives I have lying around as a "free" fix.
One other interesting tidbit... when I first got my Moxi, I had a lot of suggestions on improvements they could make. So I wrote to them via their website and asked if they took suggestions for new features. They said "sure". So I wrote back with an exhaustive list (many items based on the great experiences I had with ReplayTV). Their response was to add me to the beta software program, which got me instant access to a couple of the features I had complained about that they were in the process of developing. I dont' remember what they were; they were definitely minor things.
That was cool for awhile; they sent out emails to the beta testers every now and then telling us to update the software and try out specific actions looking for bugs; a lot of them were related to the Moxi Mate, and I didn't have one of those. But still cool to be on the inside. Then all fell silent. When I had the trouble the other night with my Moxi, I wrote back to my contact for the beta program. Someone there told me (in addition to the repair info) that the beta program is no longer active.
So I would echo what someone said earlier... enjoy Moxi for what it is now; it probably won't ever be getting any new features and will eventually follow ReplayTV to that big failed DVR farm in the sky.
Looking for advice on the FFP though. Thanks for reading.