Official Moxi Hard Drive Replacement Thread - AVS Forum

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chief-j's Avatar chief-j
09:37 PM Liked: 10
post #1 of 507
01-02-2011 | Posts: 22
Joined: Jul 2006
Due to recent demand, I have decided to start an informative thread on which drives do and do NOT work as replacements for the retail Moxi boxes (not the chartered cableco boxes). As anyone who has had experience doing this process can attest, it can be a lengthy and immensely frustrating exercise.

Please contribute with the following:
  • Your equipment, ie. whether it's the 2 or 3 tuner model. Please do not post that it's a MR-1500T3 box, because both units (for no good reason) use the exact same model #
  • The hard drive model # and specs (Manufacturer, capacity, RPM, cache size)
  • Firmware version, if you have it available
  • Success or failure

I'll kick things off with the following:

Moxi 2-tuner DVR
Samsung Spinpoint F4 HD204UI OEM 2TB 5900RPM 32MB cache
Firmware v.6.1.1.9R4BR-P.319355
FAILURE

Good luck and happy posting!

**Edit** You may also want to include whether this was tested as an internal or external hard drive. Depending on the model, the same unit may work one way but not another.
VisionOn's Avatar VisionOn
04:35 PM Liked: 357
post #2 of 507
01-07-2011 | Posts: 11,136
Joined: Sep 2004

After installing a new hard drive you'll need to format the drive and reinstall the software. This is done by downloading the OS directly from Moxi.net. This can only be done by performing the hidden command sequence known as the 4-Finger Press (4FP).

Discovery of the 4-Finger Press

4-Finger Press Instructions:

Note: you need an active internet connection to the box in order to get the process going. You may also need to disable any firewalls in place on your router or modem.

Your CableCARD may also need re-pairing with your cable provider after the formatting process.

 

  1. Unplug the power from the Moxi.
  2. Plug the power cord into the Moxi to reboot.
  3. Hold down all the 4-directional arrows on the front panel of the main unit simultaneously for 25 seconds
  4. MOXI will display on the screen for first 15-18 second.
    • Screen will flash for 1 second.
    • MOXI will reappear on the screen for 2 seconds then you will receive the Welcome to Moxi screen to initiate the recovery process.
    • If you see the left-most indicator light on the front bezel start to flash amber, it didn't work and it's checking the hard drive like a normal boot.
  5. Press front panel OK button to continue- do not wait too long to do so.
  6. Install Initiated Recovery App should begin - process can take up to 20-40 minutes

jokestr's Avatar jokestr
09:46 PM Liked: 10
post #3 of 507
01-09-2011 | Posts: 7
Joined: Jan 2011
chief-J, did you say that you had a 1.5 Seagate that worked? I'm getting tired of staring at my $800 (2-tuner) paperweight, that won't get past the blinking (left) light in the install phase. Please help populate this thread if anyone has had continued success with a drive. I'll even take a 500gb at this point...I just can't stomach replacing it with this same model seagate drive that seems to have a higher rate of failure (from what we've seen). Thanks all!
chief-j's Avatar chief-j
11:10 AM Liked: 10
post #4 of 507
01-10-2011 | Posts: 22
Joined: Jul 2006
Quote:
Originally Posted by jokestr View Post

chief-J, did you say that you had a 1.5 Seagate that worked? I'm getting tired of staring at my $800 (2-tuner) paperweight, that won't get past the blinking (left) light in the install phase. Please help populate this thread if anyone has had continued success with a drive. I'll even take a 500gb at this point...I just can't stomach replacing it with this same model seagate drive that seems to have a higher rate of failure (from what we've seen). Thanks all!

Jokestr,

You are correct. I never could get any of my 2TB models to work, but I did have a 1.5 TB Seagate in my pc that I ended up using. Worked like a charm, once I did get that install process to kick off. Here's the info:

Moxi 2-tuner DVR
Seagate Barracuda ST31500341AS 1.5 TB 7200RPM 32MB cache
Firmware v.6.1.1.9R4BR-P.319355
Internal
SUCCESS

chief-j's Avatar chief-j
11:19 AM Liked: 10
post #5 of 507
01-10-2011 | Posts: 22
Joined: Jul 2006
A couple more:

Moxi 2-tuner DVR
Seagate Barracuda ST320005N4A1AS-RK 2.0 TB 5900RPM 32MB cache
Firmware v.6.1.1.9R4BR-P.319355
Internal
FAILURE

Moxi 2-tuner DVR
Hitachi Deskstar 7K2000 2.0 TB 7200RPM 32MB cache
Firmware v.6.1.1.9R4BR-P.319355
Internal
FAILURE

jokestr's Avatar jokestr
12:23 PM Liked: 10
post #6 of 507
01-10-2011 | Posts: 7
Joined: Jan 2011
I hate to throw more money at Seagate, but your info will at least let me sleep a little better knowing that there is a bigger drive that's been proven to work.

I'm also looking into a reviews claim on Amazon (I can't post url's on here yet) that the Samsung 1.5 TB 5400 RPM works well after being dropped into an external enclosure (on the 2-tuner). I might take the leap and try that one first internally, then if all else fails I will donate more money to seagate.
chief-j's Avatar chief-j
01:10 PM Liked: 10
post #7 of 507
01-10-2011 | Posts: 22
Joined: Jul 2006
Sounds good. Please take the time, if you could, to post results here. From what I've seen/read, the level of success should go up when using drives externally vs. internally.

But if you're like me, you don't want to clutter your space with more devices hanging off the first. At least you should have no problem returning it if it doesn't work
chief-j's Avatar chief-j
06:55 PM Liked: 10
post #8 of 507
01-10-2011 | Posts: 22
Joined: Jul 2006
Moxi 2-tuner DVR
Seagate Momentus ST96023AS 60GB 7200RPM 8MB cache 2.5" Laptop HD
Firmware v.6.1.1.9R4BR-P.319355
Internal
SUCCESS

jonnyb's Avatar jonnyb
01:52 PM Liked: 10
post #9 of 507
01-11-2011 | Posts: 411
Joined: Dec 2001
Moxi 3-tuner DVR
Samsung Spinpoint F4 HD204UI OEM 2TB 5400RPM 32MB cache
Firmware unknown
SUCCESS

Mine is an internal install.

I know that this conflicts with chief-j's post. I have had this running in my 3-tuner Moxi since mid November 2010. It is currently ~19% full and I have not had any major problems that would seem to be related to the HD. I have had a "stuck" tuner which required a reboot (happened twice).
chief-j's Avatar chief-j
06:34 PM Liked: 10
post #10 of 507
01-11-2011 | Posts: 22
Joined: Jul 2006
Quote:
Originally Posted by jonnyb View Post
I know that this conflicts with chief-j's post. I have had this running in my 3-tuner Moxi since mid November 2010. It is currently ~19% full and I have not had any major problems that would seem to be related to the HD. I have had a "stuck" tuner which required a reboot (happened twice).
Not to worry - this is what this thread is all about! I think this shows that the different models are either more or less tolerant of certain makes and certain sizes of drive. Maybe the older 2-tuner models just couldn't handle 2TB sizes?
midas89's Avatar midas89
11:57 PM Liked: 10
post #11 of 507
01-14-2011 | Posts: 207
Joined: Mar 2010
Western Digital WD5000AVDS 500GB A/V Green Drive in a Two-Tuner Moxi approx. 9 months ago. I have never had any issues with it whatsoever. (Success)

Western Digital WD5000AVDS 500GB in a Three-Tuner Moxi. Eventually stutters & freezes. Removed it. (Fail)

Kingston 512GB SSD SNVP325-S2/512GB in a Three-Tuner Moxi. Stutters and massive freezes. (Fail)

Western Digital 600GB WD6000HLHX in a Three-Tuner Moxi. Stutters and massive freezes. (Fail)

Seagate Pipeline ST31000322CS 1TB in a Three-Tuner Moxi. No issues at all. (Success)
acaoacao's Avatar acaoacao
12:43 PM Liked: 10
post #12 of 507
01-15-2011 | Posts: 627
Joined: Nov 2001
Moxi 3 Tuner DVR
Western Digital 1.5 TB Caviar Green WD15EADS
Firmware Unknown
EXTERNAL Drive
SUCCESS

midas89's Avatar midas89
10:36 AM Liked: 10
post #13 of 507
01-19-2011 | Posts: 207
Joined: Mar 2010
I just bought a brand new Seagate 500GB ST3500312CS and put it inside another Two-Tuner Moxi to replace the original Seagate 500GB ST3500312CS factory drive. (Approx. $50 paid.)

I did this because the original Seagate 500GB ST3500312CS factory drive failed after about a year of use.

Please know that the original factory ST3500312CS, with a date code of Sept. 30, 2008, is multi-platter and thicker and heavier than the brand new ST3500312CS, which is date coded Nov. 2010. Seagate changed the ST3500312CS to make it single platter, thinner, and lighter in weight.

Success.
acaoacao's Avatar acaoacao
06:31 AM Liked: 10
post #14 of 507
01-20-2011 | Posts: 627
Joined: Nov 2001
Thought this might help

Let me repost this just in case anyone is looking for an external drive.

ADDING External Storage to your MOXI


Problem:
500GB is not enough space on the MOXI HD
Internal harddrive swap voids warranty
DVR Certified External Drives too expensive
Homebrewed Internal SATA Harddrive with both USB/eSATA interfaces not reliable with Linux OS. Random disconnects.
Enclosure with only eSATA are not readily available.

SOLUTION:

Avoid the enclosures all together. Connect an SATA drive directly to your Moxi HD using a SATA to eSATA cable.
http://www.amazon.com/gp/product/B00180F236

Use AC power adapter to power your harddrive
http://www.amazon.com/gp/product/B001OORMVQ

From what I gather the Seagate Pipeline and Western Digital Green drives should be fine.

GOOD LUCK!

Note: This is not supported, endorsed nor recommended by Moxi. Please do not call them for help with this since they only recommend DVR certified esata devices.
Bryan_CoxPHX's Avatar Bryan_CoxPHX
07:42 PM Liked: 20
post #15 of 507
01-20-2011 | Posts: 1,590
Joined: Feb 2010
Quote:
Originally Posted by acaoacao View Post

Thought this might help

Let me repost this just in case anyone is looking for an external drive.

ADDING External Storage to your MOXI


Problem:
500GB is not enough space on the MOXI HD
Internal harddrive swap voids warranty
DVR Certified External Drives too expensive
Homebrewed Internal SATA Harddrive with both USB/eSATA interfaces not reliable with Linux OS. Random disconnects.
Enclosure with only eSATA are not readily available.

SOLUTION:

Avoid the enclosures all together. Connect an SATA drive directly to your Moxi HD using a SATA to eSATA cable.
http://www.amazon.com/gp/product/B00180F236

Use AC power adapter to power your harddrive
http://www.amazon.com/gp/product/B001OORMVQ

From what I gather the Seagate Pipeline and Western Digital Green drives should be fine.

GOOD LUCK!

Note: This is not supported, endorsed nor recommended by Moxi. Please do not call them for help with this since they only recommend DVR certified esata devices.

Although I do not own a Moxi, acaoacao's stated solution is the one I have recommended to anyone with any DVR that wanted to add an eSATA External HDD. My PDF shows the WD1001FALS 32MB Cache, which looks like it may be being discontinued, I am now using a WD1002FAEX 64MB Cache. I prefer the WD Caviar Black series HDDs

Adding a SIIG CE-PR0112-S1 Hard Disk Silicon Protector Sleeve is a good idea too,
Here is my 3-page PDF Parts List Set-Up with No-Enclosure.
rratl's Avatar rratl
03:15 PM Liked: 10
post #16 of 507
02-05-2011 | Posts: 6
Joined: Apr 2010
Moxi 3-Tuner DVR
Western Digital Caviar Blue 500GB WD5000AAKS
Internal
FAILED

Hard drive stutters and freezes.
jokestr's Avatar jokestr
11:53 PM Liked: 10
post #17 of 507
02-06-2011 | Posts: 7
Joined: Jan 2011
Moxi 2 Tuner DVR
Western Digital 2TB Caviar Green WD2000EARS
Internal Drive
Failure (would not get to boot screen)

Moxi 2 Tuner DVR
Seagate 1.5TB Barraccuda 7200 ST31500341AS
Internal Drive
Success (a beautiful thing)

hated to throw money towards a seagate again...but install, and operation has been near perfect after 1 month. at least i was able to spend $70 to triple the storage instead of $150 with Moxi for the same crappy drive.
jokestr's Avatar jokestr
11:08 AM Liked: 10
post #18 of 507
02-13-2011 | Posts: 7
Joined: Jan 2011
BTW, just a side-note, after 6 weeks into my HD replacement on my 2-tuner model.

The speed of the unit seems just slightly faster. Yes, you read that right, the remote response time is quicker. My box was down for about 2 weeks, and unless MOXI released one of their uber rare software updates in that time (I doubt it), I'm blaming the speed increase on the newly installed hard drive.

It's not a drastic difference, but it is noticeable. (not sure if any effect would be had on a 3-tuner model)

Maybe cheif-j would care to comment on this as well?
bshoe54's Avatar bshoe54
06:39 PM Liked: 10
post #19 of 507
02-16-2011 | Posts: 43
Joined: Mar 2008
Original HD failed last night. Installed new drive this afternoon and so far so good. I have recorded only five pprograms tonight and viewed two with good results so far. I will follow up with any problems down the road.

Moxi 3-Tuner DVR
Western Digital - Caviar Green 2TB Internal SATA Hard Drive
Model: WDBAAY0020HNC-NRSN
Success (So far)
soldier1's Avatar soldier1
08:56 PM Liked: 10
post #20 of 507
02-25-2011 | Posts: 116
Joined: Feb 2011
Moxi 2 Tuner DVR
Western Digital WD1001FALS 1TB Black 7200RPM 32MB cache
Internal Drive
Success
mmihalik's Avatar mmihalik
10:51 AM Liked: 11
post #21 of 507
03-02-2011 | Posts: 389
Joined: Oct 2000
Moxi 2-tuner DVR
Seagate Barracuda LP ST315005N4A1AS-RK 1.5 TB 5900RPM 32MB cache
Firmware sorry, did not check before installing
Internal
SUCCESS

Had to re-pair the cable card; completed on the phone with Frontier FiOS

One other note: definitely can hear the drive; low rumble and continuous disk seeking. No other issues.
toille27's Avatar toille27
10:30 AM Liked: 10
post #22 of 507
03-12-2011 | Posts: 16
Joined: Feb 2010
Moxi 3 Tuner
Western Digital Caviar Black 1 TB 32 MB Cache, 7200 RPM SATA II WD1001FALS
Internal
Success

Western Digital 2 TB AV-GP SATA Intellipower 32 MB Cache WD20EVDS
Internal/External
Failure
Buttabean's Avatar Buttabean
09:16 PM Liked: 24
post #23 of 507
04-01-2011 | Posts: 625
Joined: Nov 2005
Moxi 3 tuner DVR
Western Digital 1.5TB Caviar Black WD1501FASS
Internal Drive - originally successful but after a period of use I notice i have the same bug that people report with SSD drives.(15 - 20 second freeze while watching recordings) Also happens in live TV on the mate. My guess is the buffering before streaming data to the mate
acs02c's Avatar acs02c
11:23 AM Liked: 10
post #24 of 507
04-09-2011 | Posts: 1
Joined: Apr 2011
Moxi 3 tuner
Western Digital AV-GP WD5000AVDS 500GB
FAILURE - Caused recordings to choke up.

Seagate SV35.5 ST3500410SV 500GB 16MB Cache
SUCCESS
midas89's Avatar midas89
01:08 PM Liked: 10
post #25 of 507
04-11-2011 | Posts: 207
Joined: Mar 2010
Moxi Two Tuner

I tried the brand new, fastest SSD on the market as of today, the OCZ Vertex 3 Series, model number VTX3-25SAT3-120G

Complete failure. (I really, really want an SSD to work in a Moxi, but it is obvious that desire cannot be fulfilled. One day, of course, SSD's will be standard in DVR's, but it is doubtful said DVR will ever be a Moxi.)

(Incidentally, I use SSD's in both Windows and Mac computers. For reliability and speed, they just cannot be beat. My computers boot up from cold start to Web browser open surfing the Web in approx. 15 seconds. So you can see why I want to use an SSD in the Moxi...especially since I have had so many hard drive failures in my multiple Moxi's.)
HazelW's Avatar HazelW
01:54 PM Liked: 10
post #26 of 507
04-11-2011 | Posts: 69
Joined: Dec 2007
Quote:
Originally Posted by midas89 View Post

Moxi Two Tuner

I tried the brand new, fastest SSD on the market as of today, the OCZ Vertex 3 Series, model number VTX3-25SAT3-120G

Complete failure. (I really, really want an SSD to work in a Moxi, but it is obvious that desire cannot be fulfilled. One day, of course, SSD's will be standard in DVR's, but it is doubtful said DVR will ever be a Moxi.)

(Incidentally, I use SSD's in both Windows and Mac computers. For reliability and speed, they just cannot be beat. My computers boot up from cold start to Web browser open surfing the Web in approx. 15 seconds. So you can see why I want to use an SSD in the Moxi...especially since I have had so many hard drive failures in my multiple Moxi's.)

I.m not sure i understand this. TV plays back at normal speed just fine with a HD. An SSD will add nothing. Are you trying to get faster menu speed? I found the Moxi to be very responsive as is. Since you don't boot up a Moxi very often, the SSD will not help much there. So why do you really really want one?
midas89's Avatar midas89
04:59 PM Liked: 10
post #27 of 507
04-11-2011 | Posts: 207
Joined: Mar 2010
Quote:
Originally Posted by HazelW View Post
I.m not sure i understand this. TV plays back at normal speed just fine with a HD. An SSD will add nothing. Are you trying to get faster menu speed? I found the Moxi to be very responsive as is. Since you don't boot up a Moxi very often, the SSD will not help much there. So why do you really really want one?
Reliability. I have had 3 three-tuner Moxis with crashed hard drives. I have had a two tuner Moxi with two hard drive failures.

If you read back on the main forum, you will see others with Moxi hard drives that have failed near the one-year point.

With no moving parts in an SSD, if it is a high-quality SSD, I expect much longer reliability. And the newer SSD's are including better wear-leveling without much need for a built-in TRIM command.
jbarrington's Avatar jbarrington
06:56 AM Liked: 11
post #28 of 507
04-14-2011 | Posts: 121
Joined: Jun 2004
Quote:
Originally Posted by bshoe54 View Post

Original HD failed last night. Installed new drive this afternoon and so far so good. I have recorded only five pprograms tonight and viewed two with good results so far. I will follow up with any problems down the road.

Moxi 3-Tuner DVR
Western Digital - Caviar Green 2TB Internal SATA Hard Drive
Model: WDBAAY0020HNC-NRSN
Success (So far)

I can verify this drive does indeed work with the 3-tuner MOXI (so far too). After reading your post, I decided to take a chance and purchase one. Thanks for posting this information.

Also, does anyone know if AVS is considering having an area for MOXI owners like ReplayTV and TIVO?
jbarrington's Avatar jbarrington
05:55 PM Liked: 11
post #29 of 507
04-14-2011 | Posts: 121
Joined: Jun 2004
Just out of curiosity, what are the some of the external hard drive models of 2tb approved drives that can be with the M3Ts?

I saw the home brew solution above, but the total cost of parts can be $160 and upward (at least from what I have compared). I was wanting to compare the costs of home brewing an external setup versus just purchasing a DVR approved external that can be used with the unit.
kpepling's Avatar kpepling
08:12 PM Liked: 12
post #30 of 507
04-18-2011 | Posts: 122
Joined: Oct 2001
Moxi 3 tuner
Wester Digital Caviar Black 1TB WD1002FAEX
Success

The problem for me is that during seeks, which is all the time, this drive is very loud. I'm not sure I can put up with this long term, it's definitely noticeable even while watching tv.

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