I have a VIP722K Duo Dvr receiver from Dish. I want to hook up an external hard drive to maximize how much content I can store. I was in a bit of a rush yesterday so while cooking dinner I decided to open up a chat with Dish tech support to ask if there was anything I should be aware of in regards to compatablility etc... Following is a transcript of our chat:
Please wait while we find a representative to assist you...
Welcome to DISH Network Chat.
Dinesh (ID: ISF): How may I help you today?
Dave Silva: Hi there, I would like to purchase an External Hard Drive to hook up to my Dish Duo Receiver. Would any type of External Drive be compatable?
Dinesh (ID: ISF): Hello Dave!
Dinesh (ID: ISF): I'd be happy to assist you with your request.
Dinesh (ID: ISF): Please give me a moment to access your account.
Dinesh (ID: ISF): I appreciate your patience.
Dave Silva: no prob
Dinesh (ID: ISF): Thank you.
Dinesh (ID: ISF): You must go for a EHD with the following features:
External power source (not powered by the receiver's USB port)
Minimum size of 50GB / Maximum size of 2TB
Dave Silva: Are you sure 2TB will work? I just found this on the Dish site
Dave Silva: While most major manufactured external hard drives are compatible with the Solo DVR ViP® 612, DuoDVR ViP® 622, and DuoDVR ViP® 722 HD receivers, a minimum 50GB and maximum 1TB drive is permitted*.
Dinesh (ID: ISF): We can use both, 2TB is also preferrable and also 1TB.
Dave Silva: Ok do you know why it says maximum 1TB drive is permitted?
Dinesh (ID: ISF): It's the minimum requirement.
Dinesh (ID: ISF): For security purposes, can you please verify the last four digits of the Social Security Number on the account?
Dave Silva: minimum 50GB
Dave Silva: minimum 50GB and maximum 1TB drive is permitted
Dave Silva: Last 4 of the social is ****
Dinesh (ID: ISF): Thank you. Yes, that's correct, minimum 50GB and maximum 1TB.
Dave Silva: ok so brand speed etc doesn't matter?
Dinesh (ID: ISF): Yes, doesn't matter.
Dave Silva: Ok thanks for the help
Dinesh (ID: ISF): You are welcome.
So I'm still confused. I have looked into this further since yesterday and I just keep getting different answers. The owner's manual for my Dish receiver states it can handle an external drive with a minimum of 50gb and maximum of 750gb. The Dish web site states minimum 50gm and maximum 1TB and the "Robot" I spoke with yesterday clearly had no clue. I ordered a 1TB drive from Amazon yesterday before seeing the manual and the possible 750 gb max so I am hoping I'm going to be ok. Anyone here using an external drive with Dish? Thanks