The Samsung BD-D8500 is a Blu-ray player with 2 HD Tuners and DVR using a 500gb HDD. It is also a media player from USB attached devices or the network and has internet applications.
Professional reviewers liked the way it handles pictures and were quite enthusiastic. However, one noted that it was a jack-of-all-trades and master of none. Customer reviewers are either happy or in similar numbers very irritated by some things that it doesn't do that they expected and also by a general clunky and buggyness especially in the Tuner and DVR department.
I'm liking the TV Tuner and media player - excellent video play and wide codec support. In practice it plays everything I could reasonably expect and even some that it didn't claim. Photos are less good with clumsy zoom and a problem with "Too many photo files" which is quite serious once it sets in.
The DVR bugs are quite troublesome. The one I describe here is a constant irritation. It was present at purchase, firmware level 1003 and is still present at the latest 1006. It has been noted by at least 2 customer reviewers. Samsung are not claiming to know it and have taken it in for repair - it might be a hardware fault. I will be pleased if they fix it but surprised. This seems like software to me.
This problem is completely reproducable. It has been present in this form since purchase at firmware level 1003 up to current firmware level 1006.
Playback of recorded TV is interrupted with pop up messages and the device returns to live TV. There are 2 cases:
Case 1. This applies when a program is being watched in "time shift". This can be initiated by pressing the record or pause button when watching live TV or by selecting to watch from the guide a program which has been scheduled for recording and this recording is currently in progress. When the program transmission ends a message appears "Recording completed". After this the playback is terminated and the device shows live TV on the channel which was being recorded.
Case 2. This applies when program recording has completed and playback has been started from My Contents, Recorded TV. If during playback any other recording starts then messages are popped up "Preparing to record live TV" and "Recording started". After this playback is interrupted and the device returns to display the live tV channel previously selected from the guide. Although messages are popped up when programs end, this does not interrupt playback.
The problems are made more irritating by the absence after interruptions of the "Resume play" feature which usually lets you restart from where you left off.
I have seen at least 2 customer reviews mentioning this bug. Samsung are not claiming to know of it. I would like to hear from any other fellow sufferers. Please reply to this post or email me at email@example.com
I will post up the results of the trip to the repairer.