I have the Comcast DCX 3400 HD DVR by Motorola. I think I found a serious bug in their recording software. I was wondering if anyone else has experienced this.
I was watching one of the previously recorded HD programs. I paused the program instead of stopping it. I switched the TV input to another source and didn't switch back to cable for a few days. The cable box is always on. There were a number of shows scheduled to record.
The next time I switched the TV input to cable, I saw a blank screen. Then I remembered it was paused. The Comcast screen saver had kicked in. So I pressed a button to see the recently recorded shows. A number of new programs had been added to the list of recorded shows. When I tried to play one of them it was completely blank. The entire recording was nothing but a black screen. Not only that but trying to play it made the user interface really slow and unresponsive. Fast forwarding through it showed nothing but black. I pressed stop and tried to play another one of the recorded shows. Same thing. Every show that had been "recorded" since I pressed pause, had recorded nothing but a blank screen. The DVR "thought" it had recorded the entire show, but there was nothing there.
I've seen blank recordings before, but this is the first time I associated it to a paused playback of another recording. I think it has something to do with the screen saver or just the fact the recording was paused.
This is a huge bug. Can anyone else with this box try and reproduce this? I'm going to try disabling the screensaver and see if that makes a difference. What's the best way to let Comcast know about this? I know they usually say that blank recordings are a low signal issue, but this proves otherwise. My signal level is very good.