Recently I started having the same problem, started in Jan of this year. The box is set to record programs, but it will say it was unable to record the program when I look at the list on my SA 8300HD dvr. Its really made me mad that I pay a lot to have a dvr and its not recording what I tell it to. I can set it to record two shows and it wont record either one. It has plenty of space as well. Does anyone know what the typical DVR box is for the Greensboro(Triad), NC area? Im wanting to call up and ask for a specific box, something different than the 8300. I understand that SA owns Cisco, im guessing thats the only other option for me.