Join Date: Sep 2001
Location: Carson City, NV (gave up on SoCal)
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I have a friend with the Charter TV/Internet/Phone bundle; he appears to have the same problem that you are experiencing: periodic long audio dropouts when viewing HD or non-HD TV channels The Charter HDTV receiver is a Motorola DCH6200, connected to his Sony 50 inch HDTV via an HDMI cable. This is just an HDTV box, it does not have a built-in DVR.
In his case, if he changes the channel, then the audio will immediately be fine on the second channel; he can then switch back to the problem channel and the audio will be fine there, too (until the next audio dropout occurs). I'll have him endure the audio dropout for 30-60 minutes the next time it happens to see if his receiver ever heals itself. Charter says no one else is reporting this problem (yeah, right!). He also had the same problem on a different DCH6200; Charter swapped out that box, but the problem continues...
I guess the problem could be some sort of HDMI handshake issue with the Sony TV, but I sort of doubt that; his TV is a very common one. I guess we will also try switching over to the analog RGB coax interface and see if the problem continues.
I'd appreciate any feedback that others are having with intermittent Charter Cable audio dropouts.