Join Date: Nov 2007
Location: Boynton Beach, FL
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If you don't want to read all this, just go to the last paragraph to see what I'd like done to help me figure out why I'm not getting voice synching.
Here we go, again...really getting to hate Comcast after three weeks of hassle with the x1 box. The problem is the lack of voice sync when watching a DVR'd program on the companion box, while there are those in my community who say they have no problem with voice sync. Let me reiterate my tale of woe.
My rxv800 yammy avr does not have an hdmi terminal, so originally the companion x1 is hooked to the yammy via coax and via hdmi to the panny 50v10. But, with this setup there is no true dolby 5.1, you get PCM/prologic instead. However, all was not lost as the great folks on this forum gave me the workaround...something the install CC tech failed to do, and many of their reps have no idea about...typical cc stupidity. Under these circumstances (older receiver with no hdmi input), you have to connect to TV via component cable to get 5.1 surround sound. Did it and now have great SS. Ah, but the lack of voice synching is another story.
In the livingroom where my surround sound system and compaion box are set up, synching is no problem with live shows; however, viewing any thing on any channel that was dvr'd, no sounds are in sync with the action that caused the sound. Best example is when sound precedes a racket hitting the tennis ball. I use this example because it is the easiest to see/hear, whereas voices out of sync is not always so clear-cut (but, believe me, all voices on all channels that have been dvr's are out of sync.) However, in the bedroom where the hub x1 is, and there is just a hdmi hookup between the panny lcd and the box, there is no problem with synching whatsoever-live or drv'd programs. I have outstanding signals coming to the house, I've had 4 techs come out and have both x1 boxes replaced, but to no avail. I'm supposedly now in a tech level 2 review of the problem and I'm supposed to hear from them in about 3 days. BS! I was at level 2 two weeks ago and haven't heard from them! Furthermore, someone reading the level two notes, told me that they consider this problem to be a minor one. Well, let me tell you, I have not been able to watch a drv'd program on the companion box since I got the box as the lip sync problem is just to disturbing to allow for appropriate watching.
Nonetheless, although I have tried several alternatives (even went back to connect the box to the tv via hdmi, sacrificing 5.1 surround sound, to no avail), there is on thing that I haven't tried and was wondering if any of you guys can help. Could it be that when one has a non-hdmi receiver (like my yammy) and must hookup sound from the box to receiver via coax or optical cable, that this hookup doesn't process the synching correctly when view drv'd material? What I'd like to test (although I can't and I'm hoping one of you folk can) is the following: If you have a receiver with both hdmi and coax/optical inputs, and you are connected to the tv via component cables, and you are running out of a companion box, could you check the drv'd synching while you are connected to the receiver with either the coax/optical or hdmi. In other words, when using component cables, does hdmi vs optical/coax make any difference with the sound sync on program viewed from companion box???