New to the X1 platform. Have had it for four days now. I have a "main" DVR and a secondary DVR. Any room service. As far as I'm concerned this has actually been a downgrade. Why? Let me count the ways.
1. Remote Control. It's slower, dumber, and clumsier than the old one. Only controls the STB and the TV volume/power. Unlike the old remote control, can't program it to control my stereo or DVD player. I can enter numbers faster than the box can display them on the TV screen. If I type in a three digit channel number I must wait 1-2 seconds before it shows on the TV screen. It's even worse on the secondary box. I'd say the delay can be up to 3 seconds. My wife ends up typing in more numbers because after waiting 2 seconds and not seeing any change on screen she thinks the remote didn't read the keyed-in numbers. Also the soft keys are mushy and don't give good tactile feedback. That's not the worst complaint about the new X1 system, the worst thing is:
2. Search Function. Yep, type in a channel number and up pops a window with 4 other choices. Example, type in '866' because you want to watch channel 866. After 1-2 seconds (described in #1
, above) your entire TV screen blackens and up pops a window occupying one-third of your screen giving you four choices. Channel 866, Tonight Show, Tom and Jerry, and Tom Hanks. You see, when you type 866 you are also typing the alpha characters TUV and MNO (ala your phone number keys). Comcast thinks you are searching for something that starts with the letter "T". You must then select "Channel 866" then press OK to change channels. So Comcast thinks you want to search for something EVERY TIME you key in a channel number. I HATE, HATE, HATE the search functions. If anyone knows how to disable this POS feature please let me know.
3. On Demand. The new interface is intuitive and very pretty to look at. Too bad it is ridiculously difficult to navigate. It requires many, many more keystrokes, arrow up/down, arrow right/left to find things and this is using the slower remote control. While the old system was mostly text-based and unattractive to look at, it was much more efficient.
However, the most insidious thing about it is that 99% of the free On Demand content is no longer available but would have to be added for an additional $4.99 a month if I truly want On Demand. For example, if I wanted to watch the last two episodes of "The Big Bang Theory" broadcast just a month ago my options are to subscribe to a service or else the system informs me that this episode will be broadcast on July 3 at 8:00 pm and gives me the option of recording it. If, in order to view this program, I'm supposed to record it in two weeks, that's not "ON DEMAND", now is it? This was true of just about every network TV program I looked into. We either need to subscribe to a new service or record the next broadcast of the episode. What happened to the "catch up on previous episodes" feature we found so useful with the old system? In the old system I could look up Season 5 of Kitchen Nightmares and simply select Episode 5 and then instantly watch it. Now I can get it "free with subscription". I've also noticed that hundreds of free movies are no longer accessible. Yes, most of them were somewhat cheesy, but once in a while there were hidden gems or old favorites. In short, I don’t see how this can be an upgrade if I actually lose features that I once had.
4. The STB. Does not have a channel number display on the front panel. Setting the brightness level of the clock to its lowest level is still too bright. The power transformer is outboard of the STB and is obtrusive in size. One nice feature, and so far the only feature I like is the Last Channel function. If you select Last on the remote it will show you the last 5 (6?) channels you were viewing and you can scroll over and select one of them.
5. The Apps. Big Deal. I can do any of these things better and easier with my phone.
At this point I want my old "legacy" STB's with "only" 500 GB of video storage. I want my old remotes back. I want my free On Demand content back. I want to rid myself of the insanely annoying search function. Emails to the Comcast rep that hooked me up with the X1 system are going unanswered. And of course there was no direct phone number listed on her business card. Looks like I'm on ignore for now. As part of the Triple Play offer the tech is supposed to come out in 2 days and install the security system. Oh boy, can't wait!
Am I doing something wrong? Or not understanding how the new X1 system is supposed to work? Because I really loathe it.
Can anyone tell me how to defeat the search function? Will Comcast allow me to revert back to my old boxes/remotes? If so, will I regain the free On Demand content as before?