Originally Posted by Trevor_Bartram
My external USB HDD failed last night after two months use and the iView is showing NO USB DEVICE and the HDD does not show up when connected to my PC. The HDD spins and the blue light on the case is illuminated. How do I tell if it's the HGST Travelstar 2.5" 500GB HDD or the Sabrent EC-UK25 SSD to USB enclosure?
Thanks in advance.
Most modern external drives are really SATA to USB adapters. If it was mine I would carefully open the case of the external drive, disconnect the drive from the USB adapter.
Open up your pc and connect the hdd to a spare SATA port. boot the pc and then go into the BIOS settings and make sure S.M.A.R.T. is enabled(this is the drive's way to communicate errors to the pc). You can boot into Windows and download a free S.M.A.R.T checker, but I would use the Hiren's boot CD, in menu select DOS tools, then run hard disk sentinel to get a good S.M.A.R.T reading which will include number of bad or weak sectors, disk uptime, current temperature, maximum temp, drive health in percentage, etc.
If it isn't found in Windows or one of the utilities on the Hiren's disk, listen to the disk and see if it is spinning up. The SATA port may need to be enabled in bios.
In Windows you may need to run diskmgmt.msc to assign a drive letter to the disk.
If after all that you still can't see the disk or it isn't spinning up it's probably a paperweight. If you have low health percentage and it's within warranty period contact the manufacturer for a replacement.
If you're past warranty and want to try and repair it there is a utility that can magnetically repair damaged sectors. Gotta run. Plane to catch !!