Originally Posted by Kelson
Wow. So, what does that say about Channel Master's "tech support" when their "answer" to your problem was to tell you that the components were incompatible with each other so they could throw it off their plate. I think that is about as good as the "its not compatible with 2TB HDD's" answer.
It would be funny if it were not so pathetic. Hopefully people won't continue to waste their time calling CM for any help -- it takes a community.
It actually defeats the purpose for them to use "incompatibility" as an answer, since it can actually discourage customers from keeping their DVR+ units or recommending them to others (since they're left with the understanding that their other pre-existing equipment isn't "compatible" with the unit).
These representatives appear to be getting inadequate and/or improper training prior to answering customer inquiries!
Last edited by OTA_jay; Yesterday at 04:53 PM.