Originally Posted by domino92024
Just a guess: Whole Home DVR setup, right? Poor WHDVR installation, most likely.
Sorry to bump a necro thread, but it's a confirmed software issue, actually (supposedly) drive firmware. I see you mentioned they swapped the head but the replacement may have had the same issue.
Cisco's issuing a recall and Cox is swapping out the 9865hdc DVR heads. They sent out mailing about it and setup a hotline for replacement. The specific problems are issues with ff/rew & content corruption (mailer said it would eventually completely fail).
The Cox hotline # for replacement is 877-751-8024.
They're offering self install/ship, pickup replacement from the Cox office or dispatch a tech to install and giving an on-demand credit (I think it was $5-6?)
Self install they ship you the replacement unit (3day fedex) and send you a prepaid label to return the old one.
One thing to note, they (for me at least) disable your old dvr head on the day the new one is delivered, so make sure you're caught up on recorded content and have a list of your dvr schedule, otherwise you'll have to call them to have them re-active your old dvr head to be able to see anything on it (not the best deployment plan for self install).
Calling them to reactivate the old head took about 1/2 hour on the phone with them.