just want to share my experience with Tivo last week. My Bolt less than 6 months old went belly up. Called Tivo customer service, after a small wait, got a nice young man to assist. We went through the standard, "let's try this" to see if we could isolate the problem, but we couldn't and the customer service person agreed the unit was dead. I was a bit bothered, but "things happen".
However, I was more bothered by the choice of replacementing my dead unit. I was offered two choices
1. send my unit back and receive a replacement - 7-10 days
2. pay a deposit of $299 and receive my replacement in 3-5 days
I told the customer service person neither would do. Why do i have to wait 7-10 days for a replacement unit that is under warrenty and less than 6 months old. Any major company would have had a replacement unit shipped overnight. I was really irritated about thee deposit of $299 to expedite the shipment. The customer service person asked if i would hold and he would try to get the the replacement unit expedited without giving a deposit.
Close to 10 minutes on hold, he came back and said he got the deposit waived and my replacement unit should arrive in 3 days. This is the first time I had to deal with Tivo customer service and I hope it is the last time. What a cheesy way to treat your customers. BTW, this is the third day and the replacement unit has not come.