Originally Posted by Ellen149
When I figured I would have to exchange the DVR, I was feeling hopeful this morning when I went through and determined that most of the shows I wanted to keep were on the external drive not the DVR. However, the DVR is Motorola (from Charter/Spectrum) and the external drive is a WD 1 TB My Book AV DVR Expander External Drive. From what you are saying, if I replace the DVR, I likely lose what is on the hard drive.
I'm referring to DVR manufacturer. If your new DVR is a Motorola, good chance it will read your external HDD as is. If it's not Motorola, it's more iffy. But even then, what I'm saying is that there's a good chance you might be able to rearrange the files on the HDD to be visible to the new DVR if they aren't right out of the box. It might just have a different way of organizing them (different file system folder structure). Hard to tell until you get into it. But I wouldn't lose hope at this juncture.
However, now I am more confused. With the external drive disconnected from the DVR, as a test this morning I watched a one hour program on the DVR. It did not freeze once. However, since yesterday (after I had unplugged and plugged back in almost everything possible), I am once again getting the "Alert 13" message to unplug the hard drive and reconnect. I now can't use the DVR with the hard drive connected. In the past, I was able to get rid of that message - it was either time or rebooting. In the past, when the hard drive was connected, I was able to watch shows in the morning and mid-day, so I am not sure what is going on. But perhaps the problem is in the hard drive or the connecting cable. I will keep testing to see what happens.
Well, that's interesting. Perhaps this is indeed an indication of a faulting external HDD. And I would think, in that case, it's more likely the enclosure electronics, not the HDD itself, but could be either. The morning and mid-day thing might be a coincidence, or perhaps it is because it's heated up a bit over the course of the day from use, but I'm speculating at that point.
If Charter Cable provided the external USB drive, then they can provide you a replacement to try, keeping the original one until you know whether the problem is fixed. Supposing the new external drive fixes the problem, you can probably use a PC to copy the files off of the old one onto the new one (as long as the electronics on the old one hold out without error in that process), or it may be possible to swap the actual HDDs between the new enclosure and the old one.