Is there anyway to tell the 3410 Guide I do not have cable, yet still tune cable channels? My reasoning is this:
Our digital cable provider is Bellsouth, which is a pretty small provider with a limited area. Thus, if I tell the 3410 we have cable, but no box, I have to select "No Match" for the channel lineup, then manually assign the correct channel numbers. This would be O.K., but after leaving the box off and letting it acquire the Guide data, the 3410 setup menu pops up and makes me run EZ Scan again. This gets my channel listings and Guide data all scrambled. I can't ignore the request to run EZ Scan, as it pops up until I do it.
If I tell the 3410 we don't have cable, then I cannot manually tune cable channels. I would like to be able to manually program it to record a few cable channels.
BTW, tonight I tried moving the OTA digital up to the top of the Guide - a very lengthy process. I may have screwed up, because I had it setup to record the CBS News from one of the digital channels I moved. I turned the unit off. It missed the scheduled recording, then refused to turn on. I had to unplug it to get it to turn on, but then it had no time set on the clock. Everytime I tried to set the clock, it told me I would have to delete the scheduled recordings first. Yet, it refused to let me enter the Guide so I could delete the scheduled events.
I called LG's customer service; for the third time a big disappointment. They are always very nice, but clueless. The rep spent >25 minutes asking me to try various menu options, many of which did not exist. All the while I could hear her flipping pages in a manual and she put me on hold several times for 3-4 minutes. We finally realized she was reading from the 3510 manual - not the 3410 manual. I politely explained that the 3410 had a DVR, not a DVD player. Unfortunately, another 40 minutes yielded no further results. She did say she would have someone more knowlegable call tomorrow, but I swear I don't think I ever gave her my phone number, just my email address.
The LG is light years beyond the Samsung 165 P.O.S. it replaced, and I don't miss the 165 one bit, but at least we could sometimes get Samsung's Steve Plechy on the phone. He really knew the product. LG needs to provide MUCH better training for their customer service reps.