Originally Posted by CherieK
Help! We have been unable to get an R5000-HD to work _AT ALL_ in our HTPC system since we received the unit over a month ago. We have exchanged email back and forth between us and customer support at Nextcom many times. Basically, they have been unable or unwilling to specify a combination of USB controller and drivers that is known to work.
Is there any successful user of the R5000-HD that can specify the manufacturer and model number of a known-good USB controller and the exact names and revision numbers of all the associated drivers?
Is there any successful user who is using the R5000-HD with an Asus A8V Deluxe motherboard and an Athlon 64 3800 running Windows 2000? Better yet, is there anyone who has been able to use the motherboard USB controller as well?
We have tried three different USB controllers and followed all of the suggestions from Nextcom customer support without success.
The embedded USB controller on the Asus A8V Deluxe motherboard will only receive 6 or 7 seconds before the HDVR program reports an error and restarts the recording. Moreover, the files that are produced are garbage when played.
We disabled the embedded controller and installed a Belkin F5U220 PCI USB controller, which uses an NEC chip. Just to make sure, we were able to change the channel on the satellite receiver using the HDVR program. However, as soon as we pressed the record button, we got the Windows "blue screen of death". The error message was "DRIVER_IRQL_NOT_LESS_OR_EQUAL in ousbehci.sys". This was with the latest drivers for the Belkin board downloaded from their website.
We next purchased and installed a Compaq UC-160 (Rev 1.2) USB controller card. This card also uses an NEC chip as per the recommendation of customer support. We got the same "blue screen of death" results as with the Belkin controller.
The following is a list of things that we have already checked:
-We are only recording HD content.
-Our HTPC machine has 2 Gigabytes of RAM.
-There are no USB hubs or external USB drives connected to the USB controller.
-The R5000-HD is set for Dish Network, which is the proper service.
-The bitrate is set to "Constant 19.392Mb/s".
-The USB controllers are 2.0.
-We replaced the supplied USB cable with a "2.0" one.
-We have used the PCI slot closest to the AGP slot.
-We have downloaded and tried the latest drivers from both the manufacturers and Microsoft.
-We are using the latest 1.5a drivers from Nextcom.