News and Question:
My first 6412 from Comcast of North Fulton (Atlanta) had the random reboot problem. My replacement is fine.
My research indicates different Comcast locations provide different things. Some have ethernet enabled, some don't. Some have Seagate drives, some have Maxtors. Etc. My guess is individual systems have their own budgets and buy accordingly.
My V-chip with my iGuide sucks. The iGuide gives only general ratings for TV shows, such as TV-14. It doesn't give the details, such as D, L, S, V. So if I want to block TV-14 shows that have D, L, and S, but allow those that have just V, I have to block all TV-14 shows instead. When it comes to movies on regular TV channels, such as TNT, the iGuide goes by the movie's original rating and has no TV rating for it. So, for example, if a movie was originally rated R, and I have the V-chip set to block R movies, the movie is blocked. This happens even if TNT (or whoever) has edited the movie down to something acceptable for kids and given it a TV rating of, say, TV-PG.
My question is who do I complain to? My local provider? Comcast Corporate? iGuide Corporate? TV Guide Corporate? All of the above? Is this really just a request for a software enhancement? Should I expect them to already know about this and that they are planning to implement it once they finish with their first round of bug fixes?
I understand iGuide is owned by Comcast and maybe TV Guide is owned by them, too.